[outages] Lightower NYC

[Charles Sprickman]

They seem to be re-routing around the manhole, and are in the process of digging a new path:

----

New York Metro
Trouble Description:	Fiber Cut
ETTR:	None at this time 
Current Update:	
Dear Valued Customer,

Crews continue to perform dig work and this effort is expected to continue until 8pm.  We will provide additional updates on the dig progress as that time approaches.  If there are any delays or significant progress prior, we will communicate that sooner. 

Thanks,

Charles

> On Aug 17, 2017, at 2:59 PM, Charles Sprickman via Outages <outages at outages.org> wrote:
> 
> Finally got some info.  Manhole fires are never good news:
> 
> -----
> Dear Valued Customer,
> After reviewing our fiber test results, a fiber impairment has been identified.  We currently have fiber crews in route to the suspected location.  We are also in communication with the local utility company who has confirmed a manhole fire in the suspected area.  The local utility company has arrived on site and is accessing the impact.   Additional updates will continue to be provided as they are made available.
> 
>> On Aug 17, 2017, at 2:26 PM, Jayson Navitsky via Outages <outages at outages.org <mailto:outages at outages.org>> wrote:
>> 
>> We have a few sites that are down with Lightower, but most (around 80%) are up and running fine.  The sites that are up are a mix of legacy & Lightower builds so doesn't seem to be one network or the other; the sites that are down are a mix of L2 & IP circuits.  
>> 
>> -Jayson 
>> 
>> On Thu, Aug 17, 2017 at 1:19 PM, Tim Rutherford via Outages <outages at outages.org <mailto:outages at outages.org>> wrote:
>> Our Lighttower circuit looks good from Fall River, MA.
>> 
>> -----Original Message-----
>> From: Outages [mailto:outages-bounces at outages.org <mailto:outages-bounces at outages.org>] On Behalf Of Charles Sprickman via Outages
>> Sent: Thursday, August 17, 2017 1:15 PM
>> To: Outages Mailing List <outages at outages.org <mailto:outages at outages.org>>
>> Subject: [outages] Lightower NYC
>> 
>> Since approximately 11:30 a.m. eastern, we’ve seen some, but not all circuits with Lightower (legacy Sidera/RCN/ConEd) stop passing traffic.  Link status is up, but no traffic.  Level 1 support said “big outage” but did not explain any further.  Anyone else seeing this?
>> 
>> Thanks,
>> 
>> Charles
>> --
>> Charles Sprickman
>> NetEng/SysAdmin
>> Bway.net <http://bway.net/> - New York's Best Internet www.bway.net <http://www.bway.net/> spork at bway.net <mailto:spork at bway.net> - 212.655.9344 <tel:212.655.9344>
>> 
>> 
>> 
>> 
>> _______________________________________________
>> Outages mailing list
>> Outages at outages.org <mailto:Outages at outages.org>
>> https://puck.nether.net/mailman/listinfo/outages <https://puck.nether.net/mailman/listinfo/outages>
>> 
>> 
>> _______________________________________________
>> Outages mailing list
>> Outages at outages.org <mailto:Outages at outages.org>
>> https://puck.nether.net/mailman/listinfo/outages <https://puck.nether.net/mailman/listinfo/outages>
>> 
>> _______________________________________________
>> Outages mailing list
>> Outages at outages.org <mailto:Outages at outages.org>
>> https://puck.nether.net/mailman/listinfo/outages
> 
> _______________________________________________
> Outages mailing list
> Outages at outages.org
> https://puck.nether.net/mailman/listinfo/outages

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/outages/attachments/20170818/e30da92f/attachment.htm>