[outages] Microsoft OneDrive down since

[frnkblk at iname.com]

Back up Monday at 3:20

 

Title: OneDrive web application issue

User Impact: Users may have been unable to access the OneDrive web
application located at https://onedrive.live.com.

More info: Affected users may have encountered an error which stated,
"Sorry, an error had occurred". While we were focused on remediation, users
may have been able to access their files using the desktop or mobile clients
as alternative methods.

Final status: We've fully implemented our mitigation steps and have
confirmed that impact is remediated.

Start time: Sunday, December 17, 2017, at 3:36 PM UTC

End time: Monday, December 18, 2017, at 3:20 AM UTC

 

Frank 

 

From: Outages [mailto:outages-bounces at outages.org] On Behalf Of frnkblk---
via Outages
Sent: Sunday, December 17, 2017 4:56 PM
To: outages at outages.org
Subject: [outages] Microsoft OneDrive down since

 

Since Sunday 15:36 UTC.

 

Updates here:

https://portal.office.com/servicestatus

 

Title: OneDrive web application issue

User Impact: Users may be unable to access the OneDrive web application
located at https://onedrive.live.com.

More info: Affected users may encounter an error which states, "Sorry, an
error has occurred". While we're focused on remediation, users may be able
to access their files using the desktop or mobile clients as alternative
methods.

Current status: We're continuing to implement a configuration update to
restore service.

Start time: Sunday, December 17, 2017, at 3:36 PM UTC

Next update by: Sunday, December 17, 2017, at 11:30 PM UTC

Title: OneDrive web application issue

User Impact: Users may be unable to access the OneDrive web application
located at https://onedrive.live.com.

More info: Affected users may encounter an error which states, "Sorry, an
error has occurred". While we're focused on remediation, users may be able
to access their files using the desktop or mobile clients as alternative
methods.

Current status: Restarting affected systems did not completely resolve the
issue. We're implementing a configuration update to restore service.

Start time: Sunday, December 17, 2017, at 3:36 PM UTC

Next update by: Sunday, December 17, 2017, at 9:30 PM UTC

Title: OneDrive web application issue

User Impact: Users may be unable to access the OneDrive web application
located at https://onedrive.live.com.

More info: Affected users may encounter an error which states, "Sorry, an
error has occurred". While we're focused on remediation, users may be able
to access their files using the desktop or mobile clients as alternative
methods.

Current status: We're restarting affected systems to restore service.

Start time: Sunday, December 17, 2017, at 3:36 PM UTC

Next update by: Sunday, December 17, 2017, at 8:00 PM UTC

Title: OneDrive web application issue

User Impact: Users may be unable to access the OneDrive web application
located at https://onedrive.live.com.

More info: Affected users may encounter an error which states, "Sorry, an
error has occurred". While we're focused on remediation, users may be able
to access their files using the desktop or mobile clients as alternative
methods.

Current status: We're analyzing system logs to determine the source of the
issue.

Start time: Sunday, December 17, 2017, at 3:36 PM UTC

Next update by: Sunday, December 17, 2017, at 7:00 PM UTC

Title: OneDrive web application issue

User Impact: Users may be unable to access the OneDrive web application
located at https://onedrive.live.com.

More info: Affected users may encounter an error which states, "Sorry, an
error has occurred". While we're focused on remediation, users may be able
to access their files using the desktop or mobile clients as alternative
methods.

Current status: We're investigating an issue with the OneDrive web
application. We'll provide an update within 30 minutes.

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