[outages] Telia (AS1299) outage - Ashburn VA

[Donn Lasher]

Telia is experiencing an outage in Ashburn this morning:


This case has been escalated internally and externally in order to increase visibility for faster resolution.  Troubleshooting continues, no ETR yet


Wed, 25 Oct 2017 17:24:30 :
Technicians are being dispatched to both sides of the fault at once. Troubleshooting is ongoing, awaiting an ETR 

Wed, 25 Oct 2017 16:04:42 :
Technicians found we are not receiving any lights from Reston in Ashburn in our transmission link. They will continue with their troubleshooting. We suspect there is an issue with a patch cord or the external fiber cable. The investigation is on-going. Unfortunately, there is no ETR available at the moment. We will keep you posted. 

Wed, 25 Oct 2017 15:07:59 :
The technicians have arrived to Ashburn site. They are verifying the patch cables and light levels. We will keep you posted. 

Wed, 25 Oct 2017 14:37:59 :
Please be informed that our technicians are on their way to Reston site to check this issue. There is no ETA at the moment. We will keep you posted. 

Wed, 25 Oct 2017 13:38:19 :
Please be informed that after we investigated this issue, we found a router which is down in Reston, Ashburn-VA, US. We have opened a ticket to involve our providers on this case. Unfortunately, there is no ETR at the moment. We will keep you posted. 

Wed, 25 Oct 2017 13:18:21 :
Please be informed that we have an outage in our transmission network between Ashburn and Reston which is affecting your service(s). We are currently investigating this case and we will keep you posted.