[outages] Problem with credit card machine processing? "Datawire"

[Luke Guillory]

We had a customer call saying they needed is to clear dns cache because they couldn’t process CCs.

One of my guys read about the large outage so when it came in we knew it wasn’t anything to do with us.

Sent from my iPhone

On Jul 13, 2018, at 9:04 PM, Jayson Baker via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:

Our folks have spent the better part of a day chasing an issue with a customer that had issues processing cards from their physical in-store terminal.  That turned into 2, 3, and a handful more.

We finally got info that all of these impacted terminals connect to a company "Datawire" who went down last night at 1800 and came back up at 0800 this morning (unknown TZ).  They continued to point to us as the issue until just a short while ago when some person at this Datawire admitted a large portion of the country may still be down.

Anyone else seeing anything like this?  Perhaps it could save you chasing your tail as well.

Perhaps better for a discussions-list conversation, but... seriously... a credit card processing firm that has an outage like this?  Hmm...


Jayson
Peak Internet



Luke Guillory
Vice President – Technology and Innovation


        [cid:image92a120.JPG at d3b29774.43970625] <http://www.rtconline.com>

Tel:    985.536.1212
Fax:    985.536.0300
Email:  lguillory at reservetele.com
Web:    www.rtconline.com

        Reserve Telecommunications
100 RTC Dr
Reserve, LA 70084





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