[outages] Centurylink Fiber cut in Phoenix

[Bobin Joseph]

We have  P2P link between Dallas and San Diego that went down. It is also impacting our connectivity to Dallas over our other CL links.  Centurylink sent out this notification. Sending it out in case others are having similar issues.



07/17/2018 18:31:54 GMT -

*** CASCADED EXTERNAL NOTES 17-Jul-2018 18:30:14 GMT From CASE: 14896924 - Event Field Operations have identified a 96-count buried fiber cable that has been cut by boring activities occurring in the area. The cable is buried 14 feet deep and is within 25 feet of a railroad line. As such, the railroad line provider will not allow excavations activities to commence until all necessary shoring supplies are on site.  The supplies are being obtained at this time, however, the ETA to the site is not yet known.  Once the shoring is in place, the excavation team will begin digging a trench to access the damaged fiber and perform the repairs.  The trench will need to be approximately 50 feet in length and at least 15 feet deep to access the fiber and raise it for splicing repairs to commence.  The initial activities are expected to take approximately two hours. As such the next update will be relayed at 20:30 GMT or as additional information becomes available.  This issue has been escalated internally to the Executive level proactively.





07/17/2018 17:38:50 GMT -

*** CASCADED EXTERNAL NOTES 17-Jul-2018 17:36:55 GMT From CASE: 14896924 - Event

Field Operations and the OSPE team have arrived at the site and have identified a location where they believe a buried fiber cable has been damaged by construction activities occurring in the area. Additional assessments are ongoing at this time.  A fiber splicing repair team has been engaged to assist with the repairs once the damaged fiber has been identified, however the ETA to the site is not yet known





07/17/2018 16:42:52 GMT -

*** CASCADED EXTERNAL NOTES 17-Jul-2018 16:40:40 GMT From CASE: 14896924 - Event

Field Operations have performed light measurement readings from the CenturyLink Gateway in Phoenix and have identified the fault condition 28.43 miles from the site.  The Outside Plant Engineer (OSPE) has been engaged to assist with further isolation.




Thanks,
Bobin Joseph

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