[outages] Cybersource Payment Gateway

[Mike Castoro]

Thanks Phillip. Processing is back to normal for me as of 9:36pm ET.

Mike Castoro
Director of IT
Adrianna Papell
(646) 723-3885
mcastoro at adriannapapell.com

________________________________
From: Phillip Lewis <phillipl at joinvip.com>
Sent: Tuesday, July 17, 2018 9:05:41 PM
To: Mike Castoro
Cc: outages at outages.org
Subject: Re: [outages] Cybersource Payment Gateway

Confirmed.
I got through to support. Major Processor outage affecting the card processors (not Cybersource directly). First Data and others involved.



On Tue, Jul 17, 2018 at 9:02 PM Mike Castoro via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:
Anyone use Cybersource (a VISA Company) for credit card payment gateway and having issues?  Been getting failed authorizations since 7:55PM EST. Been on hold with Support for a while.  No alerts or notifications sent by Cybersource yet.  Even tried to enter authorize directly in the virtual terminal.

Reason Code 150 - General system failure
The payment processor returned an unexpected result: Connection reset: gpn

Apologies if this isn’t the place for this type of issues (I saw a similar issue last week).

Mike Castoro | Director of IT
Adrianna Papell Group | New York, NY 10018
(646) 723-3885 | mcastoro at adriannapapell.com<mailto:mcastoro at adriannapapell.com>
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Phillip Lewis
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Email | phillipl at joinvip.com<mailto:phillipl at joinvip.com>
Website | www.joinvip.com<http://www.joinvip.com/>
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