[outages] FW: [Twilio status] Monitoring : Call Failures

[Joe Adam]

Update from Twilio

 

From: status-help at statuspage.twilio.com [mailto:status-help at statuspage.twilio.com] 
Sent: Friday, March 02, 2018 12:38 PM
To: techs at answernet.com
Subject: [Twilio status] Monitoring : Call Failures

 





 <http://stspg.io/adbd14140> Call Failures 


Incident Report for Twilio 

	


New Incident Status: Monitoring 


Services are recovered. We are continuing to actively monitor. 


Mar 2, 09:37 PST 


Previous Updates 



Identified 


We have identified the issue. 


Mar 2, 09:15 PST 



Investigating 


We are experiencing increased packet loss on outbound and inbound calls related to networking failures on the east coast. Team is working to adjust traffic to fully restore service 


Mar 2, 08:40 PST 



Monitoring 


We are seeing recovery in Ireland and Germany. We are continuing to monitor 


Mar 2, 08:26 PST 



Investigating 


We are observing call failures in Ireland and Germany datacenters. On call team is responding 


Mar 2, 08:25 PST 


This incident affects: Programmable Voice (PSTN) and Elastic SIP Trunking. 

	


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