[outages] Fiber Cut Lake Charles, LA - Level3

[Eric Lester]

I have an XO MPLS in Tampa that has been down since about 1:00 PM CST. Assuming this is related.

Eric Lester
Senior Director of IT Operations
Direct: 615-861-7559 | Extension: 27559
6100 Tower Circle, Suite 1000
Franklin, TN  37067
Acadia employees can open a ticket with the Help Desk by calling 855-450-5329  or e-mailing helpdesk at acadiahealthcare.com<mailto:helpdesk at acadiahealthcare.com>

From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Kody Vicknair via Outages
Sent: Monday, May 7, 2018 3:49 PM
To: outages at outages.org
Subject: Re: [outages] Fiber Cut Lake Charles, LA - Level3

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________________________________
Latest update:

The Transport NOC reports that the construction crews are on site and have located the fiber damage. It was discovered that four of twelve ducts have been cut during road construction activities occurring in the area. Field Operations has determined that the spare fiber in the area has also been damaged and therefore it is not possible to migrate services to expedite service restoral.  The construction crews are prepping the area for the fiber crews. The fiber crews ETA is 21:00.

From: Outages [mailto:outages-bounces at outages.org] On Behalf Of David Hubbard via Outages
Sent: Monday, May 07, 2018 3:32 PM
To: outages at outages.org<mailto:outages at outages.org>
Subject: Re: [outages] Fiber Cut Lake Charles, LA - Level3

There’s a fiber cut in South Florida (Hollywood area) too right now, seems to have taken out all our BGP routes from Level 3 in Tampa (full table ipv4 dropped to ~5k), no explanation of why the cut would have taken out IP services.



From: Outages <outages-bounces at outages.org<mailto:outages-bounces at outages.org>> on behalf of Kody Vicknair via Outages <outages at outages.org<mailto:outages at outages.org>>
Reply-To: Kody Vicknair <kvicknair at reservetele.com<mailto:kvicknair at reservetele.com>>
Date: Monday, May 7, 2018 at 3:20 PM
Cc: "outages at outages.org<mailto:outages at outages.org>" <outages at outages.org<mailto:outages at outages.org>>
Subject: Re: [outages] Fiber Cut Lake Charles, LA - Level3

Here's the latest update that I have here:

Field Services reported that the Construction crew has arrived on site and are assessing the damage and determining a plan of repair. The fiber splicing repair team remains en route and an ETA of 21:00 GMT has been provided.


From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Kody Vicknair via Outages
Sent: Monday, May 07, 2018 2:17 PM
To: outages at outages.org<mailto:outages at outages.org>
Subject: [outages] Fiber Cut Lake Charles, LA - Level3

Please see below:

Field Operations have confirmed a fiber cut near Lake Charles, LA caused by construction activities occurring in the area. Additional testing is taking place to further isolate the damaged fiber. A splicing repair team has been dispatched to the site and an ETA of 18:30 GMT has been provided.
Current status:

Field Operations continue efforts to expose the damaged buried fiber span so that a restoration plan can be implemented.  In addition, Field Operations continue to investigate if spare fiber is available in the area to migrate impacted services and expedite service restoral.
The Transport NOC is confirming with Field Operations that the ETA for the fiber splicing repair team remains as 18:30 GMT. The information will be relayed as soon as it is received.



Kody Vicknair

Network Engineer




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