[outages] Cogeco - Toronto outage?

[Nick Pron]

Yep, we're still seeing it go up and down.

You hear anything for a reason/ETA? They've been giving us no ETA. 


-----Original Message-----
From: Ivan Kovacevic [mailto:ivan.kovacevic at startelecom.ca] 
Sent: Wednesday, May 16, 2018 9:01 AM
To: Nick Pron <Nick.Pron at xbase.com>; outages at outages.org
Subject: RE: [outages] Cogeco - Toronto outage?

And it just did again. So as recently as 9:00 am ET 😊


Ivan Kovacevic
VP Client Services
STAR TELECOM
5915 Airport Rd. Suite 610, Mississauga, ON L4V 1T1 Canada www.startelecom.ca



-----Original Message-----
From: Ivan Kovacevic <ivan.kovacevic at startelecom.ca>
Sent: May 16, 2018 9:00 AM
To: 'Nick Pron' <Nick.Pron at xbase.com>; 'outages at outages.org'
<outages at outages.org>
Subject: RE: [outages] Cogeco - Toronto outage?


We have a client who uses Cogeco Layer2 service from 151 Front st West in Toronto to a location in Toronto. We monitor it, and caught the initial problem two nights ago. It hasn't been fixed for sure. Saw it go down as recently as 7:41am ET.




Ivan Kovacevic
VP Client Services
STAR TELECOM

5915 Airport Rd. Suite 610, Mississauga, ON L4V 1T1 Canada http://www.startelecom.ca/



From: Outages <outages-bounces at outages.org> On Behalf Of Nick Pron via Outages
Sent: May 16, 2018 8:54 AM
To: outages at outages.org List <outages at outages.org>
Subject: [outages] Cogeco - Toronto outage?

Anyone have info about this? We’ve been having issues with our NNI since Monday with our customers (down, packet loss, etc)

Cogeco’s master tickets 718506 and 719701 claim they’ve swapped line cards in a core switch, upgraded IOS and still working with Cisco.
Our rep seems to hint at that there’s more at play here than the tickets are saying..

Last update from them was 7:35 AM EDT
Unfortunately, we have seen further instability on the affected network device and are continuing to work with our Cisco partner to isolate the issue and implement a restoration plan.
We are still unable to provide an estimated time to restore but we will provide further updates as soon as more information becomes available.
Once again we apologize for any disruption to your services that this may be causing.

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