[outages] Cogeco - Toronto outage?

[Eric Dugas]

Also have TPIA with Cogeco Connexion and haven't seen any trouble for a while. This must be on a specific node on Cogeco Peer1's network.

On May 16 2018, at 9:03 am, Nick Pron via Outages <outages at outages.org> wrote:
>
> Yep, we're still seeing it go up and down.
> You hear anything for a reason/ETA? They've been giving us no ETA.
>
> -----Original Message-----
> From: Ivan Kovacevic [mailto:ivan.kovacevic at startelecom.ca]
> Sent: Wednesday, May 16, 2018 9:01 AM
> To: Nick Pron <Nick.Pron at xbase.com>; outages at outages.org
> Subject: RE: [outages] Cogeco - Toronto outage?
>
> And it just did again. So as recently as 9:00 am ET 😊
>
> Ivan Kovacevic
> VP Client Services
> STAR TELECOM
> 5915 Airport Rd. Suite 610, Mississauga, ON L4V 1T1 Canada www.startelecom.ca
>
>
>
> -----Original Message-----
> From: Ivan Kovacevic <ivan.kovacevic at startelecom.ca>
> Sent: May 16, 2018 9:00 AM
> To: 'Nick Pron' <Nick.Pron at xbase.com>; 'outages at outages.org'
> <outages at outages.org>
> Subject: RE: [outages] Cogeco - Toronto outage?
>
>
> We have a client who uses Cogeco Layer2 service from 151 Front st West in Toronto to a location in Toronto. We monitor it, and caught the initial problem two nights ago. It hasn't been fixed for sure. Saw it go down as recently as 7:41am ET.
>
>
>
> Ivan Kovacevic
> VP Client Services
> STAR TELECOM
>
> 5915 Airport Rd. Suite 610, Mississauga, ON L4V 1T1 Canada http://www.startelecom.ca/
>
>
> From: Outages <outages-bounces at outages.org> On Behalf Of Nick Pron via Outages
> Sent: May 16, 2018 8:54 AM
> To: outages at outages.org List <outages at outages.org>
> Subject: [outages] Cogeco - Toronto outage?
>
> Anyone have info about this? We’ve been having issues with our NNI since Monday with our customers (down, packet loss, etc)
> Cogeco’s master tickets 718506 and 719701 claim they’ve swapped line cards in a core switch, upgraded IOS and still working with Cisco.
> Our rep seems to hint at that there’s more at play here than the tickets are saying..
>
> Last update from them was 7:35 AM EDT
> Unfortunately, we have seen further instability on the affected network device and are continuing to work with our Cisco partner to isolate the issue and implement a restoration plan.
> We are still unable to provide an estimated time to restore but we will provide further updates as soon as more information becomes available.
> Once again we apologize for any disruption to your services that this may be causing.
>
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