[outages] Facebook high packet loss & latency

[Kevin Chen]

Seeing high packet loss and latency to Facebook services from Comcast in Mountain View, CA.

* www.facebook.com
* www.instagram.com
* www.messenger.com

Ping for www.messenger.com:

--- star.c10r.facebook.com ping statistics ---
164 packets transmitted, 110 packets received, 32.9% packet loss
round-trip min/avg/max/stddev = 48.484/56.295/261.958/27.756 ms

And here is a traceroute:

$ traceroute www.messenger.com
traceroute to star.c10r.facebook.com (157.240.3.20), 64 hops max, 52 byte packets
 1  172.16.0.1 (172.16.0.1)  4.061 ms  5.813 ms  8.769 ms
 2  96.120.91.25 (96.120.91.25)  24.801 ms  20.402 ms  19.775 ms
 3  be-20009-rur02.santaclara.ca.sfba.comcast.net (68.87.195.189)  14.825 ms  17.473 ms  15.166 ms
 4  162.151.78.129 (162.151.78.129)  17.093 ms  15.958 ms  19.341 ms
 5  162.151.78.253 (162.151.78.253)  17.292 ms  18.793 ms  18.504 ms
 6  be-3651-cr02.sunnyvale.ca.ibone.comcast.net (68.86.91.73)  18.208 ms  15.616 ms  20.786 ms
 7  be-11025-cr01.9greatoaks.ca.ibone.comcast.net (68.86.87.158)  23.369 ms  19.778 ms  20.170 ms
 8  be-10825-cr01.seattle.wa.ibone.comcast.net (68.86.85.197)  39.775 ms  38.383 ms  44.532 ms
 9  be-10847-pe02.seattle.wa.ibone.comcast.net (68.86.86.226)  40.979 ms  39.799 ms  39.582 ms
10  * 66.208.228.2 (66.208.228.2)  53.482 ms *
11  po103.psw04.sea1.tfbnw.net (173.252.65.197)  50.868 ms
    po103.psw03.sea1.tfbnw.net (173.252.65.145)  35.061 ms  40.036 ms
12  173.252.67.73 (173.252.67.73)  34.965 ms
    173.252.67.59 (173.252.67.59)  44.327 ms
    173.252.67.135 (173.252.67.135)  36.749 ms
13  edge-star-shv-01-sea1.facebook.com (157.240.3.20)  45.418 ms  36.913 ms  36.493 ms