[outages] Verizon Wireless HD calling outage

[Frank Bulk]

What does that VZW customer with HD enabled get when calling -- no audio, busy, fast busy, or something else?  

Frank 

-----Original Message-----
From: Outages <outages-bounces at outages.org> On Behalf Of Spencer Miller via Outages
Sent: Monday, January 14, 2019 10:58 AM
To: outages at outages.org
Subject: Re: [outages] Verizon Wireless HD calling outage

We are seeing the same issue in Central Nebraska when dialing 800 numbers as a VZW customer. It seems to be fairly widespread.

Thank you,

SPENCER MILLER 
Bosselman Enterprises

-----Original Message-----
From: Outages <outages-bounces at outages.org> On Behalf Of Nick via Outages
Sent: Monday, January 14, 2019 9:11 AM
To: outages at outages.org
Subject: [outages] Verizon Wireless HD calling outage

This email is coming from outside of Bosselman. Be aware of fraud or malicious software and malicious websites.

(Original message is below this line)
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I work for a CLEC in Eagle River, WI. Starting around 4am this morning we started receiving complaints about VZW customers not being able to call our landline phone customers.

In talking with VZW tech support they say that the issue is related to the HD calling feature, turning it off enables VZW customers to call us.

The VZW tech I spoke with indicated that the problem is wide spread and he previously thought just related to calling 800 numbers from VZW cell phones. The tech said it may be up to 5 business days for the problem to get fixed (but hopefully that’s just the standard fix time they give when they don’t know what the problem is). In the meantime turning off HD calling fixes the issue.

I’m not sure if widespread means just the County area, State or Nationwide but just FYI in case anyone else is running into this.

Thank you,

Nick Paul
ChoiceTEL

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