[outages] Verizon Wireless HD calling outage

[Brian Ladd]

We're not seeing any issues with calls getting through (mid-South/East TN),
but are seeing some weirdness with caller ID from Verizon numbers in some
cases (+xxxxxxxxxx instead of "Wireless Caller" xxxxxxxxxx).

Brian Ladd
Customer Care Manager
Voiceopia Communications

On Mon, Jan 14, 2019 at 12:08 PM Frank Bulk via Outages <outages at outages.org>
wrote:

> What does that VZW customer with HD enabled get when calling -- no audio,
> busy, fast busy, or something else?
>
> Frank
>
> -----Original Message-----
> From: Outages <outages-bounces at outages.org> On Behalf Of Spencer Miller
> via Outages
> Sent: Monday, January 14, 2019 10:58 AM
> To: outages at outages.org
> Subject: Re: [outages] Verizon Wireless HD calling outage
>
> We are seeing the same issue in Central Nebraska when dialing 800 numbers
> as a VZW customer. It seems to be fairly widespread.
>
> Thank you,
>
> SPENCER MILLER
> Bosselman Enterprises
>
> -----Original Message-----
> From: Outages <outages-bounces at outages.org> On Behalf Of Nick via Outages
> Sent: Monday, January 14, 2019 9:11 AM
> To: outages at outages.org
> Subject: [outages] Verizon Wireless HD calling outage
>
> This email is coming from outside of Bosselman. Be aware of fraud or
> malicious software and malicious websites.
>
> (Original message is below this line)
> ---------------------------------------------------------------------
>
> I work for a CLEC in Eagle River, WI. Starting around 4am this morning we
> started receiving complaints about VZW customers not being able to call our
> landline phone customers.
>
> In talking with VZW tech support they say that the issue is related to the
> HD calling feature, turning it off enables VZW customers to call us.
>
> The VZW tech I spoke with indicated that the problem is wide spread and he
> previously thought just related to calling 800 numbers from VZW cell
> phones. The tech said it may be up to 5 business days for the problem to
> get fixed (but hopefully that’s just the standard fix time they give when
> they don’t know what the problem is). In the meantime turning off HD
> calling fixes the issue.
>
> I’m not sure if widespread means just the County area, State or Nationwide
> but just FYI in case anyone else is running into this.
>
> Thank you,
>
> Nick Paul
> ChoiceTEL
>
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