[outages] Ticketing System (round 2)

[Grant Taylor]

On 7/3/19 12:48 AM, Marcel Herrguth via Outages wrote:
> Some Ticket systems use the following headers:

IMHO not enough use them.

> -------------------------------
> Precedence: bulk
> Auto-Submitted: auto-generated
> X-Auto-Response-Suppress: All
> -------------------------------
> 
> Don't know how many legitimate E-Mail-Answers may contain above, maybe 
> it helps.

The "auto-generated" & "auto-replied" values for the "Auto-Submitted:" 
header mean that a process automatically created and submitted the 
email.  (There is a "none" value that can be used for something manual. 
But I don't think it's actually used.)

The "X-Auto-Response-Suppress:" header is experimental with it's leading 
"X-" and somewhat proprietary (as I understand it).

But, either of these probably qualify for holding posts for a moderator 
to look at and act on.

I don't think that the "Precedence:" header, particularly "bulk" is a 
clear indicator.  But, it might be safer to error on the side of caution 
and moderate it as well.



-- 
Grant. . . .
unix || die

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