[outages] AT&T Hawaii can't call Lihue rate center numbers hosted by Verizon.

[Aryn Nakaoka 808.356.2901]

How would you guys go about fixing this issue?

@ATT phones can't call Kauai numbers hosted by Verizon. Verizon is saying
the calls are not leaving AT&T *Watching the SS7 traffic. AT&T phones on
the mainland can call, so ist just Hawaii based AT&T that can't call
Safeway Kapaa (808) 246-0290 for example

What we have going:

1. Verizon keeps telling us they can't fix the issue since it's not leaving
AT&T's network. I agree but would hope they had a form of communication on
the backend. We as the Verizon customer are getting damaged, not AT&T.

2. AT&T customers are making tickets - but its individuals, so AT&T tech
support isn't really caring.

3. Port to another carrier who does work, but that will take weeks.

Any other suggestions?





AlohaTone Mobile: https://youtu.be/PdUyuf0hTYY

Aryn H. K. Nakaoka
anakaoka at trinet-hi.com
Direct: 808.356.2901

Test our VM transcription
1. Call 808-792-CARS (2277) and leave a voicemail
2. Check https://twitter.com/808792cars for the transcription

A Better Solution https://www.trinet-hi.com/abettersolution.pdf
<https://www.trinet-hi.com/abettersolution.pdf>
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