[outages] CenturyLink 10G Waves Down Between PA and FL

[Kody Vicknair]

Please see below the RFO for this outage:


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Event Conclusion Summary

Outage Start: May 31, 2019 15:00 GMT
Outage Stop:  May 31, 2019 21:45 GMT

Root Cause: A loose connector on a local provider's network between Atlanta, GA and College Park, GA was impacting unprotected services.
Fix Action: The connection was secured, and the equipment rebooted, thus restoring services.

Reason for Outage (RFO) Summary: On May 26, 2019, at 16:38 GMT CenturyLink identified a service impact between Atlanta, GA and College Park, GA. The Transport NOC was engaged and investigated in order to isolate the cause. The Transport NOC escalated with the local provider for status when no updated information was received and again to the Third Level with the local provider because the local provider was unable to confirm if their field technician were on site or if they had tested the fibers. The Outside Plant team confirmed the fiber issue was on the local providers 432-count fiber cable. The local provider had not yet responded with an update and the issue was escalated to the VP level and the local provider reported multiple teams were reviewing the issue. The local provider located the correct fiber assignments and was actively working on dispatching repair teams. Services appeared to have restored; however, alarms remained. The Transport NOC reset multiple cards and services were restored and continue to be monitored for stability.
This service impact has concluded; if additional issues are experienced, please contact the CenturyLink Repair Center. This ticket will be closed in 24 hours. At that time, a customer satisfaction survey link may be available. We strive to provide thorough communications containing the available information during a service disruption. Please let us know if the updates you received during this event were satisfactory.




From: Mehmet Akcin [mailto:mehmet at akcin.net]
Sent: Friday, May 31, 2019 11:16 AM
To: Luke Guillory <lguillory at reservetele.com>
Cc: Alex Lembesis <Alex.Lembesis at tevapharm.com>; Kody Vicknair <kvicknair at reservetele.com>; outages at outages.org
Subject: Re: [outages] CenturyLink 10G Waves Down Between PA and FL

Please share more info if anyone knows outage details so i can try to include in visuals in infrapedia as accurate possible



On Fri, May 31, 2019 at 08:47 Luke Guillory via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:
Those are legacy L3 waves though, but the ATL link does follow the coast from LA to Tallahassee before turning north to Atlanta. So it could be related.



Luke
Ns




From: Outages [mailto:outages-bounces at outages.org<mailto:outages-bounces at outages.org>] On Behalf Of Kody Vicknair via Outages
Sent: Friday, May 31, 2019 10:25 AM
To: Alex Lembesis
Cc: outages at outages.org<mailto:outages at outages.org>
Subject: Re: [outages] CenturyLink 10G Waves Down Between PA and FL

We have a circuit between Louisiana and Atlanta, GA that is currently flapping. It started flapping around 8:49am CST.

/ns



From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Alex Lembesis via Outages
Sent: Friday, May 31, 2019 9:47 AM
To: outages at outages.org<mailto:outages at outages.org>
Subject: [outages] CenturyLink 10G Waves Down Between PA and FL

Anyone else having issues with connectivity between PA and FL today?  We’ve got two, diverse 10G waves from CenturyLink and both are down at the moment.  I swear… these have been the WORST circuits.  We haven’t had a single day where at least one of them is stable for 24+ hrs…

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