[outages] CenturyLink 10G Waves Down Between PA and FL

[Kody Vicknair]

All updates I’ve received from provider below:


The local provider has located the correct fiber assignments and is actively working on dispatching repair teams.

The local provider has not yet responded with an update and the issue has been escalated to the VP level.


The Transport NOC has escalated to the Third Level with the local provider because the local provider is unable to confirm if their field technician is on site or if they have tested the fibers. The Outside Plant team has confirmed the fiber cut is on the local providers 432-count fiber cable.


The Transport NOC has escalated with the local provider for status.

Light level testing identified fiber damage 4.74 miles from the test site. Field Operations has sent this data to the Outside Plant team who will provide to the local provider and assist with their isolation efforts.


Please find the update from Vendor;

05/31/2019 16:05:11 GMT - The Transport NOC have isolated part of the issue to be on a local provider's network, and the local provider has been engaged. Field Operations is in route to the test site to further isolate the fiber portion on the CenturyLink Network with an estimated time of arrival of 16:30 GMT.

05/31/2019 15:33:38 GMT - The Transport NOC has identified a degrading fiber span between two nodes and has engaged Field Operations to further investigate.

05/31/2019 15:25:25 GMT - On May 31, 2019 at 15:20 GMT CenturyLink identified a service impact between Atlanta, GA and College Park, GA. The NOC is engaged and investigating in order to isolate the cause. Please be advised that updates for this event will be relayed at a minimum of hourly unless otherwise noted. The information conveyed hereafter is associated to live troubleshooting effort and as the discovery process evolves through to service resolution, ticket closure, or post incident review, details may evolve.






From: Mehmet Akcin [mailto:mehmet at akcin.net]
Sent: Friday, May 31, 2019 11:16 AM
To: Luke Guillory <lguillory at reservetele.com>
Cc: Alex Lembesis <Alex.Lembesis at tevapharm.com>; Kody Vicknair <kvicknair at reservetele.com>; outages at outages.org
Subject: Re: [outages] CenturyLink 10G Waves Down Between PA and FL

Please share more info if anyone knows outage details so i can try to include in visuals in infrapedia as accurate possible



On Fri, May 31, 2019 at 08:47 Luke Guillory via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:
Those are legacy L3 waves though, but the ATL link does follow the coast from LA to Tallahassee before turning north to Atlanta. So it could be related.



Luke
Ns




From: Outages [mailto:outages-bounces at outages.org<mailto:outages-bounces at outages.org>] On Behalf Of Kody Vicknair via Outages
Sent: Friday, May 31, 2019 10:25 AM
To: Alex Lembesis
Cc: outages at outages.org<mailto:outages at outages.org>
Subject: Re: [outages] CenturyLink 10G Waves Down Between PA and FL

We have a circuit between Louisiana and Atlanta, GA that is currently flapping. It started flapping around 8:49am CST.

/ns



From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Alex Lembesis via Outages
Sent: Friday, May 31, 2019 9:47 AM
To: outages at outages.org<mailto:outages at outages.org>
Subject: [outages] CenturyLink 10G Waves Down Between PA and FL

Anyone else having issues with connectivity between PA and FL today?  We’ve got two, diverse 10G waves from CenturyLink and both are down at the moment.  I swear… these have been the WORST circuits.  We haven’t had a single day where at least one of them is stable for 24+ hrs…

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