[outages] spike of echo complaints

[Dan White]

Brian,

These calls are entering our switch on tandem/toll-ld trunks. We contacted
the tandem on Tuesday, but got a terse "not our problem" response.

These problems don't seem to effecting all terminated calls, and we have
had our own customers help to narrow down bad calls to specific providers.

We do not have a business relationship with any of the providers below,
leaving us to wait the problem out, which is frustrating.

On 01/02/20 15:50 -0500, Brian Ladd wrote:
>The first place you need to start with is your VoIP provider. Just because
>you have a spike doesn't mean the industry is. It could be your PBX, the
>LAN/WAN your phones are on, the carrier your provider uses, the other party
>on the call, tons of things.
>
>
>Brian Ladd
>Customer Care Manager
>Voiceopia Communications
>
>On Thu, Jan 2, 2020 at 3:48 PM Dan White via Outages <outages at outages.org>
>wrote:
>
>> We've been experiencing several issues since Tuesday, including echo
>> complaints.
>>
>> A call this morning was identified as originating from Cingular Wireless
>> (AT&T), and the description was:
>>
>> "she said it was mainly all static and echo from her talking"
>>
>> We have also received several complaints of one-way and zero-way audio on
>> Tuesday, which were identified as originating from:
>>
>> * Sprint
>> * T-Mobile
>> * GoogleFi
>>
>> Those issues have mostly cleared up without intervention, but they did
>> include echo complaints as well.
>>
>> On 01/02/20 15:17 -0500, Josh Luthman via Outages wrote:
>> >What origination?
>> >>
>> >> On Thu, Jan 2, 2020, 3:00 PM Izzy Goldstein - TeleGo via Outages <
>> >> outages at outages.org> wrote:
>> >>
>> >>> did anyone else notice a spike in complaints of hearing echo on calls ?
>> >>> noticed it on outgoing calls mostly

-- 
Dan White
BTC Broadband
Network Admin Lead
Ph  918.366.0248 (direct)   main: (918)366-8000
Fax 918.366.6610            email: dwhite at mybtc.com
http://www.btcbroadband.com