[outages] spike of echo complaints

[Brian Ladd]

The first place you need to start with is your VoIP provider. Just because
you have a spike doesn't mean the industry is. It could be your PBX, the
LAN/WAN your phones are on, the carrier your provider uses, the other party
on the call, tons of things.


Brian Ladd
Customer Care Manager
Voiceopia Communications

On Thu, Jan 2, 2020 at 3:48 PM Dan White via Outages <outages at outages.org>
wrote:

> We've been experiencing several issues since Tuesday, including echo
> complaints.
>
> A call this morning was identified as originating from Cingular Wireless
> (AT&T), and the description was:
>
> "she said it was mainly all static and echo from her talking"
>
> We have also received several complaints of one-way and zero-way audio on
> Tuesday, which were identified as originating from:
>
> * Sprint
> * T-Mobile
> * GoogleFi
>
> Those issues have mostly cleared up without intervention, but they did
> include echo complaints as well.
>
> On 01/02/20 15:17 -0500, Josh Luthman via Outages wrote:
> >What origination?
> >>
> >> On Thu, Jan 2, 2020, 3:00 PM Izzy Goldstein - TeleGo via Outages <
> >> outages at outages.org> wrote:
> >>
> >>> did anyone else notice a spike in complaints of hearing echo on calls ?
> >>> noticed it on outgoing calls mostly
>
> --
> Dan White
> BTC Broadband
> Network Admin Lead
> Ph  918.366.0248 (direct)   main: (918)366-8000
> Fax 918.366.6610            email: dwhite at mybtc.com
> http://www.btcbroadband.com
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