[outages] IBM Cloud / NetworkLayer Outage

[Andy Ringsmuth]

Could we move further discussion to outages-discuss please?

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Andy Ringsmuth
5609 Harding Drive
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andy at andyring.com

“Better even die free, than to live slaves.” - Frederick Douglas, 1863

> On Jun 10, 2020, at 8:22 AM, Jason Kuehl via Outages <outages at outages.org> wrote:
> 
> Someone didn't have proper protections in place it looks like.
> 
> On Wed, Jun 10, 2020 at 9:20 AM Mike Bolitho via Outages <outages at outages.org> wrote:
> So another BGP highjacking...
> 
> - Mike Bolitho
> 
> On Wed, Jun 10, 2020, 5:40 AM Greg Dickinson via Outages <outages at outages.org> wrote:
> Found this on Reddit as an initial RFO, so keep in mind the source (although r/sysadmin is usually pretty good):
> 
>  
> 
> “A 3rd party network provider was advertising routes which resulted in our WorldWide traffic becoming severely impeded. This led to IBM Cloud clients being unable to log-in to their accounts, greatly limited internet/DC connectivity and other significant network route related impacts. Network Specialists have made adjustments to route policies to restore network access, and alleviate the impacts. The overall incident lasted from 5:55pm - 9:30pm ET. We will be providing a fully detailed Customer Incident Report/Root Cause Analysis as soon as possible”
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> 
> Greg Dickinson
> 
> Network Engineer
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> 
> 
> 
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> From: Outages <outages-bounces at outages.org> On Behalf Of Jason Kuehl via Outages
> Sent: Tuesday, June 9, 2020 8:38 PM
> To: James Brown <jbrown at easypost.com>
> Cc: outages at outages.org
> Subject: Re: [outages] IBM Cloud / NetworkLayer Outage
> 
>  
> 
>  
> 
> This Message originates from outside Bryant Bank.   Please use caution when opening this correspondence, attachments or hyperlinks (URLs).  If you have questions, please contact IT Support.  Thank you.
> 
> I can't wait for this post mortem.
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>  
> 
> On Tue, Jun 9, 2020 at 9:21 PM James Brown via Outages <outages at outages.org> wrote:
> 
> As of a few minutes ago, all US SoftLayer (IBM Cloud) locations look normal to me.
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> On Tue, Jun 9, 2020 at 5:27 PM James Brown <jbrown at easypost.com> wrote:
> 
> Just wanted to share updates:
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> I got through to someone at IBM who confirmed the level of chaos over there. It looks like they've started deploying some mitigations because I'm seeing packet loss drop off but latency is now awful for all US locations. It looks like IBM has failed over all of their peering to go through their European facilities because every return packet from every POP is coming from lon03.networklayer.com or ams02.networklayer.com (via Telia).
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> On Tue, Jun 9, 2020 at 4:12 PM James Brown <jbrown at easypost.com> wrote:
> 
> It looks like IBM Cloud / SoftLayer / NetworkLayer is having a global outage since about 15:04 Pacific time affecting routing to AWS, Level 3 / CenturyLink, and a bunch of other providers. Has anyone been able to get more details?
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> --
> 
> James Brown
> 
> Network Engineer
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>  
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> --
> 
> James Brown
> 
> Engineer
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>  
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> --
> 
> James Brown
> 
> Engineer
> 
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> --
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> Sincerely,
>  
> Jason W Kuehl
> Cell 920-419-8983
> jason.w.kuehl at gmail.com
> 
> 
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> Sincerely,
>  
> Jason W Kuehl
> Cell 920-419-8983
> jason.w.kuehl at gmail.com
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