[outages] thinq is down again

[Peter Beckman]

I was disappointed with the email I got about the outage a few days ago:

 	"coronavirus caused increased demand with messages and short call
      announcements that flooded our network"

 	"mitigation was hampered because workforce was preparing to work remotely"

 	"We have taken immediate steps" (yet here we are 3 days later)

 	"Our team has worked through the night to ensure that our technical
      processes have been shored up." (missed something?)

Status monitor says no issues, and if there was one, hides past issues.
https://www.thinq.com/status-monitor

The email sent to assure me that Thinq took steps to mitigate this issue going
forward does not assure me given it is having issues again.

It really burns my knickers when companies lack Ownership AND repeat failures
in the same week.

Beckman

PS -- I wrote this email just to use "burns my knickers" in a sentence. Social
Distancing is making me weirder.

On Thu, 19 Mar 2020, Rob Whitlatch via Outages wrote:

> Correspondence from ThinQ:
>
> Service Alert
> 3/19/20
> Started: 11:00AM EDT
> Updated: 11:40AM EDT
> Toll-Free Least Cost Routing (LCR)
> Domestic LCR
> International LCR
>
> We're experiencing an intermittent service issue affecting call
> termination, causing partners to experience call setup issues or dropped
> calls. Our engineers are on top of the issue and actively restoring
> stability. To receive updates file a ticket via support at thinq.com.
> Partners with DNS SRV/A Record redundancy were restored to service within
> a few minutes. We're truly sorry for the impact this has had on your
> business, and any stress and frustration it has caused you personally. We
> hope that our transparency shows our commitment to you and all of our
> partners. Thank you.
>
> -----Original Message-----
> From: Outages <outages-bounces at outages.org> On Behalf Of Matt Hoppes via
> Outages
> Sent: Thursday, March 19, 2020 12:02 PM
> To: Izzy Goldstein - TeleGo <igoldstein at telego.net>; outages
> <outages at outages.org>
> Subject: Re: [outages] thinq is down again
>
> Our ThinQ trunks are working.
>
> On 3/19/20 11:26 AM, Izzy Goldstein - TeleGo via Outages wrote:
>>
>>
>> --
>>
>> Izzy Goldstein
>>
>> Chief Technology Officer
>>
>> Main: (212) 477-1000 x 2085 <tel:(212)%20477-1000>
>>
>> Direct: (929) 477-2085 <tel:(929)%20477-2085>
>>
>> Website:www.telego.com <http://www.telego.net/>
>>
>>
>> <http://www.telego.com/>
>>
>>
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Peter Beckman                                                  Internet Guy
beckman at angryox.com                                 http://www.angryox.com/
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