[outages] OVH IPv6 100% Package Loss in BHS (Canada DC)

Mon Sep 7 15:05:47 EDT 2020

OVH is a very nice service while its running.
If u need support ... just cry.
Weekends and Hollidays, you can not talk with support, just a ticket system
readed only in the next business day...

As an OVH customer since 2005, i appreciate the quality but the small
invidents i had i the past takes long time to be resolved.

Again, while is running is perfect...

Cross fingers and power up a light to GOD may help.

Em seg, 7 de set de 2020 14:22, Vlad Dascalu via Outages <
outages at outages.org> escreveu:

> Hey
>
> Does anyone have a proper contact point for OVH NOC (besides noc at ovh.net
> ?)
>
> Traceroute is showing 100% package loss on an IPv6 path in their AS,
> despite being routable from other ASes. I've reported it for hours but have
> no reaction from them. Is it normal?
>
> ( Should we, as an Internet community, make a plan of attack regarding
> accountability on responsiveness for large ISP providers in the light of
> the recent Level3 incident? )
>
> Anyway, below you can find the problematic traceroute.
>
> # wget http://[2607:5300:60:6195::1]
> --2020-09-07 05:39:39--  http://[2607:5300:60:6195::1]/
> Connecting to [2607:5300:60:6195::1]:80... failed: Connection timed out.
>
> # traceroute 2607:5300:60:6195::1
> traceroute to 2607:5300:60:6195::1 (2607:5300:60:6195::1), 30 hops max, 80
> byte packets
>  1  * * *
>  2  xe-0-0-25-1.a01.atlnga05.us.bb.gin.ntt.net (2001:418:0:5000::622)
>  1.012 ms  1.012 ms  1.017 ms
>  3  ae-6.r23.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::22a)  0.635 ms
> ae-16.r22.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::20e)  1.004 ms
> ae-6.r23.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::22a)  0.646 ms
>  4  ae-9.r04.atlnga05.us.bb.gin.ntt.net (2001:418:0:2000::14d)  1.077 ms
>  1.079 ms  1.075 ms
>  5  2001:418:0:4000::a2 (2001:418:0:4000::a2)  1.052 ms *  1.036 ms
>  6  rest-bb1-v6.telia.net (2001:2000:3019:73::1)  16.727 ms
> ash-bb2-v6.telia.net (2001:2000:3019:74::1)  13.431 ms  13.480 ms
>  7  * * *
>  8  be100-1007.nwk-5-a9.nj.us (2607:5300::2)  17.916 ms * *
>  9  be102.bhs-g2-nc5.qc.ca (2607:5300::1ce)  27.694 ms  25.405 ms  29.696
> ms
> 10  vl100.bhs-d2-a75.qc.ca (2607:5300::1cd)  27.329 ms  27.455 ms  24.885
> ms
> 11  2001:41d0:0:50::6:80b (2001:41d0:0:50::6:80b)  24.216 ms  24.391 ms
>  24.381 ms
> 12  * * *
> 13  * * *
> 14  * * *
> 15  * * *
> 16  * * *
> 17  * * *
> 18  * * *
> 19  * * *
> 20  * * *
> 21  * * *
> 22  * * *
> 23  * * *
> 24  * * *
> 25  * * *
> 26  * * *
> 27  * * *
> 28  * * *
> 29  * * *
> 30  * * *
>
> If it helps, I tested connectivity through 3 other continents and they
> work ok. Seems BGP resolves it to the right ASN but there is a routing
> dead-end inside the BHS router config.
>
> Traceroute working from other locations, if it helps:
>
> Germany (Hetzner):
> traceroute to ca1.beetux.com (2607:5300:60:6195::1), 30 hops max, 80 byte
> packets
>  1  ex9k1.dc7.fsn1.hetzner.com (2a01:4f8::a:16:a)  0.489 ms  0.478 ms
>  0.471 ms
>  2  core23.fsn1.hetzner.com (2a01:4f8:0:3::271)  0.464 ms
> core24.fsn1.hetzner.com (2a01:4f8:0:3::275)  0.434 ms
> core23.fsn1.hetzner.com (2a01:4f8:0:3::271)  0.447 ms
>  3  core5.fra.hetzner.com (2a01:4f8:0:3::33a)  16.099 ms
> core0.fra.hetzner.com (2a01:4f8:0:3::365)  5.107 ms core5.fra.hetzner.com
> (2a01:4f8:0:3::33a)  16.090 ms
>  4  core9.fra.hetzner.com (2a01:4f8:0:3::2fa)  5.438 ms  5.433 ms
> core8.fra.hetzner.com (2a01:4f8:0:3::33d)  5.409 ms
>  5  * * *
>  6  2001:41d0::257b (2001:41d0::257b)  6.192 ms * 2001:41d0::2579
> (2001:41d0::2579)  5.766 ms
>  7  2001:41d0:aaaa:100::3 (2001:41d0:aaaa:100::3)  22.947 ms  16.798 ms
>  23.640 ms
>  8  * * 2001:41d0:aaaa:100::2 (2001:41d0:aaaa:100::2)  6.062 ms
>  9  * * *
> 10  * * *
> 11  * * *
> 12  be102.bhs-g1-nc5.qc.ca (2607:5300::1c6)  95.367 ms  96.431 ms
> be102.bhs-g2-nc5.qc.ca (2607:5300::1ce)  98.105 ms
> 13  vl100.bhs-d1-a75.qc.ca (2607:5300::1c3)  94.740 ms
> vl100.bhs-d2-a75.qc.ca (2607:5300::1cd)  95.564 ms  93.632 ms
> 14  2001:41d0:0:50::6:809 (2001:41d0:0:50::6:809)  94.240 ms
> 2001:41d0:0:50::6:80d (2001:41d0:0:50::6:80d)  91.366 ms
> 2001:41d0:0:50::6:80b (2001:41d0:0:50::6:80b)  94.574 ms
> 15  * * *
> 16  ca1.beetux.com (2607:5300:60:6195::1)  91.282 ms !X  92.104 ms !X
>  92.496 ms !X
>
> Brazil:
> traceroute to ca1.beetux.com (2607:5300:60:6195::1), 30 hops max, 80 byte
> packet                s
>  1  hsrp.gcore.lu (2a03:90c0:186::3)  0.704 ms  0.457 ms  0.669 ms
>  2  2a03:90c0:180:1:253::226 (2a03:90c0:180:1:253::226)  0.695 ms  0.668
> ms  0.6                44 ms
>  3  g-core-labs.sanpaolo7.spa.seabone.net (2001:41a8:5200:2::1e1)  0.734
> ms 2001                :1498:1:bf1::1 (2001:1498:1:bf1::1)  0.723 ms  0.701
> ms
>  4  mia15-loop0-v6.mia.seabone.net (2001:41a8:4020::f)  109.816 ms
>  110.905 ms 2                001:1498:1::100:138 (2001:1498:1::100:138)
>  134.126 ms
>  5  2001:1498:1::32:113 (2001:1498:1::32:113)  110.835 ms *
> 2001:1498:1::32:146                 (2001:1498:1::32:146)  131.040 ms
>  6  * * *
>  7  * be102.bhs-g1-nc5.qc.ca (2607:5300::1c6)  137.615 ms *
>  8  vl100.bhs-d1-a75.qc.ca (2607:5300::1c3)  137.997 ms *
> be102.bhs-g1-nc5.qc.ca                 (2607:5300::1c6)  133.250 ms
>  9  vl100.bhs-d1-a75.qc.ca (2607:5300::1c3)  132.065 ms
> 2001:41d0:0:50::6:80d (2                001:41d0:0:50::6:80d)  130.865 ms
> vl100.bhs-d1-a75.qc.ca (2607:5300::1c3)  132.1                55 ms
> 10  2001:41d0:0:50::6:80f (2001:41d0:0:50::6:80f)  132.028 ms * *
> 11  ca1.beetux.com (2607:5300:60:6195::1)  121.118 ms !X  132.094 ms !X
>  148.398 ms !X
>
> Singapore:
> traceroute to ca1.beetux.com (2607:5300:60:6195::1), 30 hops max, 80 byte
> packets
>  1  2400:6180:0:d1:ffff:ffff:ffff:fff2
> (2400:6180:0:d1:ffff:ffff:ffff:fff2)  0.659 ms  0.638 ms  0.619 ms
>  2  2604:a880:ffff:9::26a (2604:a880:ffff:9::26a)  0.960 ms
> 2604:a880:ffff:9::276 (2604:a880:ffff:9::276)  1.077 ms  1.057 ms
>  3  2604:a880:ffff:9::265 (2604:a880:ffff:9::265)  0.865 ms
> 2604:a880:ffff:9::271 (2604:a880:ffff:9::271)  0.884 ms
> 2604:a880:ffff:9::263 (2604:a880:ffff:9::263)  0.835 ms
>  4  2604:a880:ffff:9:0:1:0:6 (2604:a880:ffff:9:0:1:0:6)  1.148 ms
> 2604:a880:ffff:9:0:1:0:e (2604:a880:ffff:9:0:1:0:e)  1.135 ms
> 2604:a880:ffff:9:0:1:0:4 (2604:a880:ffff:9:0:1:0:4)  1.105 ms
>  5  2403:e800:508:100::1 (2403:e800:508:100::1)  1.205 ms * *
>  6  * * *
>  7  * * *
>  8  * * *
>  9  * * *
> 10  be100-104.pao-sv8-bb1-a9.ca.us (2607:5300::24)  168.764 ms  186.737
> ms  186.765 ms
> 11  be100-1371.chi-5-a9.il.us (2607:5300::af)  211.537 ms
> be100-1370.chi-1-a9.il.us (2607:5300::59)  222.876 ms  204.043 ms
> 12  be103.bhs-g1-nc5.qc.ca (2607:5300::1c8)  408.785 ms  265.277 ms
>  230.064 ms
> 13  vl100.bhs-d1-a75.qc.ca (2607:5300::1c3)  230.897 ms  230.898 ms
>  230.683 ms
> 14  2001:41d0:0:50::6:809 (2001:41d0:0:50::6:809)  228.107 ms  246.649 ms
> 2001:41d0:0:50::6:80b (2001:41d0:0:50::6:80b)  250.099 ms
> 15  * * *
> 16  ca1.beetux.com (2607:5300:60:6195::1)  244.269 ms !X  230.678 ms !X
>  245.223 ms !X
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