[outages] Comcast Voice Outage?

[Jonathan Bucud]

Dyn services appear online for us as well, but their status page has not updated…. wouldn’t call it out of the woods yet.

https://dynstatus.com
https://ocistatus.oraclercloud.com

From: Outages <outages-bounces at outages.org> On Behalf Of Nick Wilkens via Outages
Sent: Wednesday, March 10, 2021 4:49 PM
To: Aaron C. de Bruyn <aaron at heyaaron.com>
Cc: outages at outages.org
Subject: Re: [outages] Comcast Voice Outage?

Dyn also just recovered!

On Wed, Mar 10, 2021 at 7:47 PM Aaron C. de Bruyn via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:
Services just recovered for me.

-A

On Wed, Mar 10, 2021 at 4:37 PM Aaron C. de Bruyn <aaron at heyaaron.com<mailto:aaron at heyaaron.com>> wrote:
I finally got in touch with the Comcast PRI team a few minutes ago.
They didn't acknowledge an outage, but they said they would create an "8 hour ticket" for me--meaning that they are aware we aren't getting any inbound calls and they'll get back to us "within 8 hours".
Stellar service for a $2k/mo phone setup.

Outbound is working, but all inbound calls just receive 'dead air'.  It looks like signalling is getting passed to our PBX, but no voice data.

Our backup provider that covers about 20% of our phone lines is still up and working with no issues.

-A

On Wed, Mar 10, 2021 at 4:11 PM Aaron C. de Bruyn <aaron at heyaaron.com<mailto:aaron at heyaaron.com>> wrote:
We just had several Comcast SIP trunks in Oregon and Washington stop accepting inbound calls.  When you dial one of the trunk numbers you just get dead air.  Outbound calls appear to be working.

Calling the Comcast SIP/Trunking team number results in dead air too.

Anyone else seeing it?

-A
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 Nick Wilkens
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 Managed Services, Cloud Hosting & Business Voice


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