[outages] 365 Outlook outage

[Casey Crowe]

This will fix the issue with Outlook message bodies not showing completely - "C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462

It rolls back to the previous version that doesn't have the issue. Takes about 2-3 mins and the user doesn't need to be an admin.
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Sent: Tuesday, May 11, 2021 5:07:53 PM
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Subject: Outages Digest, Vol 156, Issue 9

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Today's Topics:

   1. Re: Email Loading Issues - Dedicated Exchange (Alexander Neilson)


----------------------------------------------------------------------

Message: 1
Date: Wed, 12 May 2021 09:07:24 +1200
From: Alexander Neilson <alexander at neilson.net.nz>
To: Harris Kleyman <HKleyman at atomicdata.com>
Cc: "outages at outages.org" <outages at outages.org>
Subject: Re: [outages] Email Loading Issues - Dedicated Exchange
Message-ID:
        <CAHYTDkTmAVbAe8qoYsUXkgGt7EXXs7texe_Pu1JyVa6naxndgA at mail.gmail.com>
Content-Type: text/plain; charset="utf-8"

Hi Harris / Others

It is reported on Exchange Online in the admin centre because it affects
the apps connected to exchange online.

The issue appears to be a bug in the Outlook App.

Some users have reported a solution is to roll back to the April 23rd
release in the current channel:
This may need an elevated command prompt to run
"C:\Program Files\Common Files\microsoft
shared\ClickToRun\OfficeC2RClient.exe" /update user
updatetoversion=16.0.13901.20462

Also that OWA *should* be working.

https://admin.microsoft.com/Adminportal/Home?source=applauncher#/servicehealth/incidents/:/alerts/EX255650
Does mention it is "Outlook client" as where the issue is seen

"Current status: We're gathering and analyzing data in an effort to isolate
the cause of impact.* Initial reports indicate that impact is specific to
the Outlook client *and users with access to other protocols, such as
Outlook on the web or the Outlook mobile app, can view message content in
those platforms as a potential workaround."

Regards
Alexander

Alexander Neilson
Neilson Productions Limited

alexander at neilson.net.nz
021 329 681
022 456 2326


On Wed, 12 May 2021 at 08:40, Harris Kleyman via Outages <
outages at outages.org> wrote:

> Hi all,
>
>
>
> Trying to track down some issues that have been reported for O365 but are
> impacting dedicated exchange.
>
>
>
> We are aware of the current incidents that are posted on O365 status page,
> but are seeing these issues in dedicated exchange as well (no hybrid). The
> issues are affecting Windows (desktop client) only, not Mac EWS or
> dedicated OWA.
>
>
>
> Symptoms include emails not loading, only loading the first line, flashing
> loaded and disappearing, only signatures displaying, etc. Throwing a stab
> in the dark to see if anyone is also seeing these issues on dedicated
> exchange, and working with engineering to determine what would be a
> commonality between dedicated exchange and O365.
>
>
>
> Thanks,
>
> Harris Kleyman
> Manager of Data Centers & Facilities and NOC Supervisor
> ------------------------------
>   612.466.2031
>   hkleyman at atomicdata.com
>   atomicdata.com <https://www.atomicdata.com/>
>   250 Marquette Avenue, Minneapolis MN, 55401
>
> <https://www.atomicdata.com/>
>
> _______________________________________________
> Outages mailing list
> Outages at outages.org
> https://puck.nether.net/mailman/listinfo/outages
>
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