[outages] Email Loading Issues - Dedicated Exchange

[Saylor Computer Consulting]

I can also confirm that   "C:\Program Files\Common Files\microsoft
shared\ClickToRun\OfficeC2RClient.exe" /update user
updatetoversion=16.0.13901.20462” resolves the issues on my end also with 3
or so different clients. Reminds me of last Spring also this happened!

Chris

On Tue, May 11, 2021 at 2:40 PM Gregory Strike via Outages <
outages at outages.org> wrote:

> I can confirm that running: "C:\Program Files\Common Files\microsoft
> shared\ClickToRun\OfficeC2RClient.exe" /update user
> updatetoversion=16.0.13901.20462” resolves the issues we were seeing.
>
>
>
> I do not know if this prevents the affected version from being
> re-installed.  Or, if it prevents a fixed version from being installed once
> they release an update.
>
>
>
> Greg
>
> *From:* Outages <outages-bounces at outages.org> *On Behalf Of *Alexander
> Neilson via Outages
> *Sent:* Tuesday, May 11, 2021 16:07
> *To:* Harris Kleyman <HKleyman at atomicdata.com>
> *Cc:* outages at outages.org
> *Subject:* Re: [outages] Email Loading Issues - Dedicated Exchange
>
>
>
> Hi Harris / Others
>
>
>
> It is reported on Exchange Online in the admin centre because it affects
> the apps connected to exchange online.
>
>
>
> The issue appears to be a bug in the Outlook App.
>
>
>
> Some users have reported a solution is to roll back to the April 23rd
> release in the current channel:
>
> This may need an elevated command prompt to run
>
> "C:\Program Files\Common Files\microsoft
> shared\ClickToRun\OfficeC2RClient.exe" /update user
> updatetoversion=16.0.13901.20462
>
>
>
> Also that OWA *should* be working.
>
>
>
>
> https://admin.microsoft.com/Adminportal/Home?source=applauncher#/servicehealth/incidents/:/alerts/EX255650
>
> Does mention it is "Outlook client" as where the issue is seen
>
>
>
> "Current status: We're gathering and analyzing data in an effort to
> isolate the cause of impact.* Initial reports indicate that impact is
> specific to the Outlook client *and users with access to other protocols,
> such as Outlook on the web or the Outlook mobile app, can view message
> content in those platforms as a potential workaround."
>
>
> Regards
> Alexander
>
> Alexander Neilson
> Neilson Productions Limited
>
> alexander at neilson.net.nz
> 021 329 681
>
> 022 456 2326
>
>
>
>
>
> On Wed, 12 May 2021 at 08:40, Harris Kleyman via Outages <
> outages at outages.org> wrote:
>
> Hi all,
>
>
>
> Trying to track down some issues that have been reported for O365 but are
> impacting dedicated exchange.
>
>
>
> We are aware of the current incidents that are posted on O365 status page,
> but are seeing these issues in dedicated exchange as well (no hybrid). The
> issues are affecting Windows (desktop client) only, not Mac EWS or
> dedicated OWA.
>
>
>
> Symptoms include emails not loading, only loading the first line, flashing
> loaded and disappearing, only signatures displaying, etc. Throwing a stab
> in the dark to see if anyone is also seeing these issues on dedicated
> exchange, and working with engineering to determine what would be a
> commonality between dedicated exchange and O365.
>
>
>
> Thanks,
>
>
>
> Harris Kleyman
> Manager of Data Centers & Facilities and NOC Supervisor
> ------------------------------
>
>   612.466.2031
>   hkleyman at atomicdata.com
>   atomicdata.com <https://www.atomicdata.com/>
>   250 Marquette Avenue, Minneapolis MN, 55401
>
> <https://www.atomicdata.com/>
>
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-- 
-- 
Sincerely,
Chris Saylor

Saylor Computer Consulting
714-677-4127
chris at saylorcomputer.com <e%3Achris at saylorcomputer.com>
http://www.saylorcomputer.com

"It is only when they go wrong that machines remind you how powerful they
are.-Clive James"
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