[outages] TCP errors observed in AWS US-West-2

[Jeff Belcher]

I believe this was on the right track, as we are still seeing issues. I
believe that it's specifically Frontier (at least in FL) that is having
issues contacting AWS resources. We use a loyalty program called Astro that
is on AWS and our point of sale (non AWS) is still timing out when the API
call is being made.

Giorgio/Cody, did you all come up with a resolution? Would love a solution,
as our retail stores are doing most of their processes manually right now
to get around this.

-Jeff


On Thu, Aug 18, 2022 at 2:38 PM Cody Wilson via Outages <outages at outages.org>
wrote:

> Thanks Giorgio! Sending case ID directly to you via your Amazon address.
>
> On August 18, 2022, Giorgio Bonfiglio <me at grg.pw> wrote:
>
> Hey Cody, can you please throw what you have in a support case and share
> its id with me? If you don’t have a support plan then some details direct
> to my Amazon email (bonfigg @ amazon com) would be appreciated too but I
> might not be able to respond/share findings directly (privacy data security
> etc etc).
>
> Thanks!
> Giorgio
>
> On 18 Aug 2022, at 17:25, Cody Wilson via Outages <outages at outages.org>
> wrote:
>
> While we can see and replicate these issues externally, we're also seeing
> it intra-AWS networks, so it's certainly something within us-west-2 that's
> amiss here. Moreso looking for any corroboration with anyone else's issues
> at this point. Thanks Chris!
>
> On August 18, 2022, Chris Wright <chris.wright at commnetbroadband.com>
> wrote:
>
> AWS Health Dashboard looks clean. Is there a common carrier between your
> hosts and AWS?
>
>
> https://health.aws.amazon.com/health/status
>
>
> *Chris Wright*  | Network Data Operations Engineer
> Network Operations and Integrations
> Commnet Broadband
> *E:* chris.wright at commnetbroadband.com
> *M: *423-584-9578
> <https://www.commnetbroadband.com/>
> <image001.jpg>
>
>
> *From:* Outages <outages-bounces at outages.org> *On Behalf Of *Cody Wilson
> via Outages
> *Sent:* Thursday, August 18, 2022 12:10 PM
> *To:* outages.org <outages at outages.org>
> *Subject:* [outages] TCP errors observed in AWS US-West-2
>
>
> I'm noting a significant increase in TCP errors across multiple accounts
> in AWS us-west-2. Curious if anyone else with accounts are noting this too,
> or if it's localized to some hardware we happen to be on.
>
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