[outages] AccessOne (AS36498) in Chicago, IL

[Dustin Sneath]

Along those lines, two updates from the reseller (AccessOne):

Update 1 (12:47PM Local):

On Wednesday, 11/30/22, at 12:05 PM (CST), Access One's Network Operations
Center (NOC) was alerted to an outage affecting an AT&T hub circuit. Access
One's NOC immediately engaged AT&T and our internal Engineering and
Management team for further support. Access One confirmed that the issue
was solely due to the affected AT&T circuit.

Access One's NOC has engaged AT&T regarding the service outage since we
were first alerted. AT&T has escalated this issue to their highest support
tier to resolve this outage.

As of noon on Thursday, 12/1/22, AT&T is still reporting that a portion of
the circuit is offline. They continue to have support technicians
dispatched working to restore connectivity. However, AT&T has informed us
that they do not have an estimated service restoration time.

Access One is committed to providing you with updates as they become
available.



Update 2 (2:36PM Local):

We have been advised that AT&T is working with their testing operation
team, Central Office technician, and field resources technician.

Access One also has a switch technician on standby within our facilities in
case cooperative testing is required.


On Thu, Dec 1, 2022 at 3:02 PM Erik Sundberg <ESundberg at nitelusa.com> wrote:

> Just received this from Equinix.
>
> Per fiber vendor, the damage assessment at the fault site has found
> 360-count and 96-count cables bored out of the ground. Repairs are being
> planned.
>
> ------------------------------
> *From:* Outages <outages-bounces at outages.org> on behalf of Dustin Sneath
> via Outages <outages at outages.org>
> *Sent:* Thursday, December 1, 2022 9:05 AM
> *To:* outages at outages.org <outages at outages.org>
> *Subject:* Re: [outages] AccessOne (AS36498) in Chicago, IL
>
> CAUTION: This email originated from outside of the organization. Do not
> click links or open attachments unless you recognize the sender and know
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> Providing an update to yesterday's thread, this seems to be an issue
> between COs:
>
> Good morning Dustin,
>
> At this time there is an issue between 2 Central Offices in the Chicago
> Area, and ATT is continuing to work on this as the highest priority. There
> is no estimated time of resolution as of now.
>
>
> I was told offline that it is a fiber cut and is likely affecting anyone
> with a fiber path that traverses the Elk Grove Village CO to reach 350
> Cermak. Lots of DC's in Elk Grove these days, may the gods of redundancy be
> with you all.
>
>
>
> On Wed, Nov 30, 2022 at 2:09 PM Dustin Sneath <dsneath at elkgroveparks.org>
> wrote:
>
> AccessOne fiber circuits in the Chicago area are completely down since
> approximately 12:00PM local time; just spoke to their helpdesk at 2:00PM
> and they confirm an outage (saying it's only affecting their customers
> riding over AT&T infrastructure).
>
> --
>
>
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> Dustin Sneath
> Superintendent of I.T. | Elk Grove Park District
> *p  *847-228-3846
> elkgroveparks.org
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-- 

<https://www.elkgroveparks.org/>
Dustin Sneath
Superintendent of I.T. | Elk Grove Park District
*p  *847-228-3846
elkgroveparks.org
*Go Beyond the Expected!   <https://www.facebook.com/elkgroveparks>
<https://twitter.com/elkgroveparks>
<https://www.instagram.com/elkgroveparks/>
<https://www.youtube.com/user/EGParkDistrict/videos> *
​IAPD / IPRA Illinois Distinguished Accredited Agency
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information. Please notify the sender and delete this email if you received
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