[outages] AT&T high latency coast to coast

[Trendal Toews]

>From AT&T tech today

"""

As we discussed previous week.

Issue is inside AT&T IPAG cloud.

Our IPAG cloud team informed that this is related to the case which we are
already working for RENO area and it was isolated that traffic takes longer
trunks.

Currently our ATS and design teams are working on redesigning IPAG cloud,
more updates should be available during this week.

"""



On Fri, May 27, 2022 at 9:32 PM Trendal Toews <trendal.toews at streamitnet.com>
wrote:

> Yeah I got that run around also when initially creating the tickets, but I
> pressed our rep a bit and today when a tech called me and had me do that
> traceroute to the east coast he said the >90ms was above the SLA for west
> to east coast, should be 70-80.  Hopefully they move on it.  He claimed
> they were.
>
> Trendal Toews
>
> Stream IT Networks LLC
> 251 North Villa Avenue
> Willows, CA 95988
>
> Phone:  530-330-0746
> Email:   trendal.toews at streamitnet.com
>              support at streamitnet.com
>
>
> On Fri, May 27, 2022 at 8:41 PM Daniel Marks <daniel.marks at maymobility.com>
> wrote:
>
>> Par for the course for AT&T, our circuits in Detroit went from 6ms to
>> Chicago to 20-30ms, tickets submitted and only acknowledgement without
>> resolution for over a year now. As long as it’s within your SLA, they don’t
>> care.
>>
>> Our DOCSIS Comcast and Charter circuits have better latency than any of
>> our AT&T Fiber or DIA circuits.
>>
>> On Fri, May 27, 2022 at 18:22 Trendal Toews via Outages <
>> outages at outages.org> wrote:
>>
>>> We've got 3 circuits in Northern California that went from <10ms to
>>> >30ms to our BGP peer on April 26 or 27.  Created tickets on all circuits
>>> when I discovered it.
>>>
>>> Got a call from AT&T tech support today saying it's a wide spread
>>> problem.  From here to Reno NV affected.  He had me traceroute to the east
>>> coast over AT&T and it was >90ms, should be 70-80 max
>>>
>>> Gamers and VPN's on our network aren't happy.  Claimed a fix was on the
>>> way but no ETA.  It's been a month now
>>> _______________________________________________
>>> Outages mailing list
>>> Outages at outages.org
>>> https://puck.nether.net/mailman/listinfo/outages
>>>
>> --
>> Sent from my iPhone
>>
>
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