[outages] AT&T high latency coast to coast

[Trendal Toews]

Yeah I got that run around also when initially creating the tickets, but I
pressed our rep a bit and today when a tech called me and had me do that
traceroute to the east coast he said the >90ms was above the SLA for west
to east coast, should be 70-80.  Hopefully they move on it.  He claimed
they were.

Trendal Toews

Stream IT Networks LLC
251 North Villa Avenue
Willows, CA 95988

Phone:  530-330-0746
Email:   trendal.toews at streamitnet.com
             support at streamitnet.com


On Fri, May 27, 2022 at 8:41 PM Daniel Marks <daniel.marks at maymobility.com>
wrote:

> Par for the course for AT&T, our circuits in Detroit went from 6ms to
> Chicago to 20-30ms, tickets submitted and only acknowledgement without
> resolution for over a year now. As long as it’s within your SLA, they don’t
> care.
>
> Our DOCSIS Comcast and Charter circuits have better latency than any of
> our AT&T Fiber or DIA circuits.
>
> On Fri, May 27, 2022 at 18:22 Trendal Toews via Outages <
> outages at outages.org> wrote:
>
>> We've got 3 circuits in Northern California that went from <10ms to >30ms
>> to our BGP peer on April 26 or 27.  Created tickets on all circuits when I
>> discovered it.
>>
>> Got a call from AT&T tech support today saying it's a wide spread
>> problem.  From here to Reno NV affected.  He had me traceroute to the east
>> coast over AT&T and it was >90ms, should be 70-80 max
>>
>> Gamers and VPN's on our network aren't happy.  Claimed a fix was on the
>> way but no ETA.  It's been a month now
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> --
> Sent from my iPhone
>
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