[outages] [EXTERNAL] WOW in Alabama

[Bruce Wainer]

Our wavelength fiber connection (Lumen) from Equinix CH3 to Lebanon, Ohio
failed from its working path to its protect (backup) path at 10:10AM. We
were also informed by Equinix that they have a major outage for Metro
Connect services at Equinix CH3 starting at the same time. We have no
further details from Lumen nor Equinix at this time. Next update from
Equinix should be soon.

I know that Chicago isn't close to Alabama, but if WOW is hosting services
there, or routing a lot of traffic through there, it may be related
(possibly other Chicago datacenters, not just Equinix CH3). And if not, the
above is probably useful for this mailing list anyway.

Bruce Wainer


On Tue, Nov 15, 2022 at 12:57 PM Josh Luthman via Outages <
outages at outages.org> wrote:

> Thanks for the reminder, I forgot they go down on patch Tuesdays.  No need
> to screen 1000 calls that we can't fix their game servers.
>
> On Tue, Nov 15, 2022, 12:52 PM Brooks Bridges via Outages <
> outages at outages.org> wrote:
>
>> Unless something has changed since I played several years ago, Tuesday
>> mornings are patch / reset days for WoW (world of warcraft) and they're
>> always down for a few hours.
>>
>> On 11/15/2022 9:47 AM, Begarowicz, Shawn via Outages wrote:
>>
>> But holy cow they are down as well..  So WIDE OPEN WEST Cable and World
>> of War Craft.  Ummmm
>>
>>
>>
>> Thank You,
>> Shawn Begarowicz (Technology/Service Manager)
>> Complete Interactive Technologies
>> 44265 Groesbeck Highway
>> Clinton Township, MI 48036
>> 586-439-2000 Ext. 120 | 586-439-2001 Fax
>> 586-913-2420 Direct Tel | 586-203-4940 Direct Fax
>> 586-883-4037 Cell
>> shawn.begarowicz at cit-4u.com
>> www.cit-4u.com
>> For Technical Support:
>>  support at cit-4u.com
>> Website:
>> www.cit-4u.com
>>
>> Celebrating 30 Years of your VISION our SOLUTION
>>
>>
>>
>>
>>
>> The information contained in this message is confidential and, if
>> addressed to a client or certain counsel, is subject to the attorney-client
>> or work-product privilege, and is intended only for the use of the
>> individual or entity named above. If the reader of this message is not the
>> intended recipient, you are hereby notified that any dissemination,
>> distribution or copying of this communication is strictly prohibited. If
>> you have received this communication in error, please reply or notify us
>> immediately by email or telephone, and destroy or erase the message.
>>
>>
>>
>> Please think twice before printing out this email!
>>
>>
>>
>> *From:* Outages <outages-bounces at outages.org>
>> <outages-bounces at outages.org> *On Behalf Of *Rich Greenwood via Outages
>> *Sent:* Tuesday, November 15, 2022 12:43 PM
>> *To:* outages at outages.org
>> *Subject:* Re: [outages] [EXTERNAL] WOW in Alabama
>>
>>
>>
>> All of the servers show a status of offline on their status page:
>>
>> https://worldofwarcraft.com/en-us/game/status/us
>>
>>
>>
>> On Tue, Nov 15, 2022 at 9:35 AM Begarowicz, Shawn via Outages <
>> outages at outages.org> wrote:
>>
>> The entire state of Michigan is also down..  we have about 100 customers
>> affected..  the WOW support phone numbers are not reachable either..
>>
>>
>>
>> Thank You,
>> Shawn Begarowicz (Technology/Service Manager)
>> Complete Interactive Technologies
>> 44265 Groesbeck Highway
>> Clinton Township, MI 48036
>> 586-439-2000 Ext. 120 | 586-439-2001 Fax
>> 586-913-2420 Direct Tel | 586-203-4940 Direct Fax
>> 586-883-4037 Cell
>> shawn.begarowicz at cit-4u.com
>> www.cit-4u.com
>> For Technical Support:
>>  support at cit-4u.com
>> Website:
>> www.cit-4u.com
>>
>> Celebrating 30 Years of your VISION our SOLUTION
>>
>>
>>
>>
>>
>> The information contained in this message is confidential and, if
>> addressed to a client or certain counsel, is subject to the attorney-client
>> or work-product privilege, and is intended only for the use of the
>> individual or entity named above. If the reader of this message is not the
>> intended recipient, you are hereby notified that any dissemination,
>> distribution or copying of this communication is strictly prohibited. If
>> you have received this communication in error, please reply or notify us
>> immediately by email or telephone, and destroy or erase the message.
>>
>>
>>
>> Please think twice before printing out this email!
>>
>>
>>
>> *From:* Outages <outages-bounces at outages.org> *On Behalf Of *John Tracy
>> via Outages
>> *Sent:* Tuesday, November 15, 2022 12:32 PM
>> *To:* outages at outages.org
>> *Subject:* [EXTERNAL] [outages] WOW in Alabama
>>
>>
>>
>> CAUTION: This email originated from outside of the organization. Do not
>> click links or open attachments unless you recognize the sender and know
>> the content is safe.
>>
>>
>>
>> We are seeing full outages for WOW in the state of Alabama. Anybody have
>> any details on this. I can't get to any of their support pages or status
>> reports.
>>
>> _______________________________________________
>> Outages mailing list
>> Outages at outages.org
>> https://puck.nether.net/mailman/listinfo/outages
>>
>>
>>
>>
>> --
>>
>> Rich Greenwood
>> Senior Engineer
>>
>> Shasta County Office of Education
>>
>> Information Technology
>>
>> 1644 Magnolia Ave.
>>
>> Redding, CA 96001
>>
>> Office: 530-225-0161
>>
>> Hotline: 530-225-0279
>>
>> rgreenwood at shastacoe.org
>>
>>
>>
>>
>> _______________________________________________
>> Outages mailing listOutages at outages.orghttps://puck.nether.net/mailman/listinfo/outages
>>
>>
>> _______________________________________________
>> Outages mailing list
>> Outages at outages.org
>> https://puck.nether.net/mailman/listinfo/outages
>>
> _______________________________________________
> Outages mailing list
> Outages at outages.org
> https://puck.nether.net/mailman/listinfo/outages
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/outages/attachments/20221115/0efb0adf/attachment.htm>