[outages] 8x8 issues?

[William Kern]

yeah they dont' offer direct support.


You have to open a ticket on their panel. My guy had already started on 
that, I was just backfilling here.


We shall see if we get a response, though given their status board. I'm 
not sure.


Maybe we can ask the reseller who was involved as they might have a back 
channel.


-bill


On 6/23/23 10:14 AM, Ryan Hamel wrote:
> Why not reach out to them and find out?
>
> Ryan
>
> ------------------------------------------------------------------------
> *From:* Outages <outages-bounces at outages.org> on behalf of William 
> Kern via Outages <outages at outages.org>
> *Sent:* Friday, June 23, 2023 10:11 AM
> *To:* outages at outages.org <outages at outages.org>
> *Subject:* [outages] 8x8 issues?
> Caution: This is an external email and may be malicious. Please take 
> care when clicking links or opening attachments.
>
>
> For the past two days we have lost our 8x8 desktop phones between 9 and
> 10 PST for 10-20 minutes or so. Internet access is entirely normal (as
> it should be <Grin>).
>
> so its definately an 8x8 thing or at least much further away from us.
>
> The 8x8 status board doesn't correlate anything in regards to timing,
> though they show other problems in the early mornings.
>
> However Downdetector show spikes that correlate with our outages.
>
> Does anyone have any info such as a known DDOS.
>
> Sincerely,
>
> William Kern
>
> PixelGate Networks
>
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