[outages] [EXTERNAL] Comcast Metro-E Chicago and Suburbs

[Jay R. Ashworth]

Unless the app provides at least a number of connections affected, and
maybe an ETR and a ticket number, it's not going to be terribly useful to
the people who are the audience on the Outages list -- who are largely expected
to be people running networks

As the old comic says: "Press hard, you are making 30,000 copies."

If 30,000 people don't need their pagers to go off, it's time to move 
the thread to -discuss.

Thanks,
-- jr '<admin/>' a


----- Original Message -----
> From: "Livingood, Jason via Outages" <outages at outages.org>
> To: "Dustin Sneath" <dsneath at elkgroveparks.org>
> Cc: outages at outages.org
> Sent: Thursday, September 7, 2023 2:45:11 PM
> Subject: Re: [outages] [EXTERNAL]  Comcast Metro-E Chicago and Suburbs

> Sorry you don’t like it. As I said you can also use the app - when I did so a
> few months ago when we had an outage (tree down) it gave me an ETR and sent me
> a text message with status updates. Feel free to take a look at this help
> article: https://www.xfinity.com/support/articles/check-service-outage
> 
> 
> 
> I didn’t see any local outages in the HFC network near your location – so you
> may want to contact the tech support line for the Metro-E service for
> investigation.
> 
> 
> 
> Jason
> 
> 
> 
> 
> From: Dustin Sneath <dsneath at elkgroveparks.org>
> Date: Thursday, September 7, 2023 at 13:18
> To: Jason Livingood <Jason_Livingood at comcast.com>
> Cc: "outages at outages.org" <outages at outages.org>
> Subject: Re: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs
> 
> 
> 
> 
> 
> It is useless as an outage map, it just tells you "yep, it's out at your
> specific address, sorry about that". We're talking about a potentially
> widespread, infrastructure level issue affecting multiple towns... Not just "my
> Internet is out at home".
> 
> 
> 
> 
> 
> Pretty sad when ComEd has you guys beat at, well, anything.
> 
> 
> 
> 
> 
> (I know, I know, take it to -discuss)
> 
> 
> 
> 
> 
> On Thu, Sep 7, 2023, 12:04 PM Livingood, Jason < Jason_Livingood at comcast.com >
> wrote:
> 
> 
> 
> 
> 
> Your family member can always check https://www.xfinity.com/support/status-map/
> and put in their address to get details on any network incidents affecting
> them. This info is also in the Xfinity app.
> 
> 
> 
> Jason
> 
> 
> 
> 
> From: Outages < outages-bounces at outages.org > on behalf of Dustin Sneath via
> Outages < outages at outages.org >
> Reply-To: Dustin Sneath < dsneath at elkgroveparks.org >
> Date: Wednesday, September 6, 2023 at 21:49
> To: " outages at outages.org " < outages at outages.org >
> Subject: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs
> 
> 
> 
> 
> 
> Received via a family member who works for a School in the area, and confirmed
> by Comcast. Services down since 4:40PM CT with no current ETR.
> 
> 
> 
> 
> 
> Appears to affect a North/South line of communities stretching from O'Hare to
> Bridge view.
> 
> 
> 
> 
> 
> That's all the info I have; if anyone can provide anything more technical that
> would be appreciated.
> 
> _______________________________________________
> Outages mailing list
> Outages at outages.org
> https://puck.nether.net/mailman/listinfo/outages

-- 
Jay R. Ashworth                  Baylink                       jra at baylink.com
Designer                     The Things I Think                       RFC 2100
Ashworth & Associates       http://www.bcp38.info          2000 Land Rover DII
St Petersburg FL USA      BCP38: Ask For It By Name!           +1 727 647 1274