[outages] [EXTERNAL] Comcast Metro-E Chicago and Suburbs

[Casey Johnson]

Jason - does that map work for business outages or just residential?

Sent from my  iPhone.
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Casey Johnson
Colorado Interlink LLC
970.396.9478
________________________________
From: Outages <outages-bounces at outages.org> on behalf of Livingood, Jason via Outages <outages at outages.org>
Sent: Thursday, September 7, 2023 12:45:11 PM
To: Dustin Sneath <dsneath at elkgroveparks.org>
Cc: outages at outages.org <outages at outages.org>
Subject: Re: [outages] [EXTERNAL] Comcast Metro-E Chicago and Suburbs


Sorry you don’t like it. As I said you can also use the app - when I did so a few months ago when we had an outage (tree down) it gave me an ETR and sent me a text message with status updates. Feel free to take a look at this help article: https://www.xfinity.com/support/articles/check-service-outage<https://us-east-2.protection.sophos.com?d=xfinity.com&u=aHR0cHM6Ly93d3cueGZpbml0eS5jb20vc3VwcG9ydC9hcnRpY2xlcy9jaGVjay1zZXJ2aWNlLW91dGFnZQ==&i=NWM2NmQ4MGVmMGQyZjYxNmUwOGU4ZDIw&t=L2hMU1grNVg2ejdSKzBOd1RacCtvU01naHA2ZG9SQWluRzliY1VRZDRXaz0=&h=f7d7f552a09f4684be9282b0980c3f92&s=AVNPUEhUT0NFTkNSWVBUSVa4W_XrGtx3Ajnr7Zxyq0IQZFZgu8f9tPFF4SoRdZDJkA>



I didn’t see any local outages in the HFC network near your location – so you may want to contact the tech support line for the Metro-E service for investigation.



Jason



From: Dustin Sneath <dsneath at elkgroveparks.org>
Date: Thursday, September 7, 2023 at 13:18
To: Jason Livingood <Jason_Livingood at comcast.com>
Cc: "outages at outages.org" <outages at outages.org>
Subject: Re: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs



It is useless as an outage map, it just tells you "yep, it's out at your specific address, sorry about that". We're talking about a potentially widespread, infrastructure level issue affecting multiple towns... Not just "my Internet is out at home".



Pretty sad when ComEd has you guys beat at, well, anything.



(I know, I know, take it to -discuss)



On Thu, Sep 7, 2023, 12:04 PM Livingood, Jason <Jason_Livingood at comcast.com<mailto:Jason_Livingood at comcast.com>> wrote:

Your family member can always check https://www.xfinity.com/support/status-map/<https://us-east-2.protection.sophos.com?d=urldefense.com&u=aHR0cHM6Ly91cmxkZWZlbnNlLmNvbS92My9fX2h0dHBzOi93d3cueGZpbml0eS5jb20vc3VwcG9ydC9zdGF0dXMtbWFwL19fOyEhQ1FsM21jSFgyQSFEd3RQZmdfQkxmRkl1d3FhN3h2d1k0a3Q3amRTQUdQcGhYQUZXOWYxMjkyQi1WR2pWdFFhcjJtYnktMUZnTDNxRDYxUVZkR1J1eEpXVFRBYXJNTm11NWVKeGtzdiQ=&i=NWM2NmQ4MGVmMGQyZjYxNmUwOGU4ZDIw&t=dTRxVUI2YlNoU3R1TWZyekZTRHpCS1N5Nzg2c0x4d2lWaWpRMWk5RDVkND0=&h=f7d7f552a09f4684be9282b0980c3f92&s=AVNPUEhUT0NFTkNSWVBUSVa4W_XrGtx3Ajnr7Zxyq0IQZFZgu8f9tPFF4SoRdZDJkA> and put in their address to get details on any network incidents affecting them. This info is also in the Xfinity app.



Jason



From: Outages <outages-bounces at outages.org<mailto:outages-bounces at outages.org>> on behalf of Dustin Sneath via Outages <outages at outages.org<mailto:outages at outages.org>>
Reply-To: Dustin Sneath <dsneath at elkgroveparks.org<mailto:dsneath at elkgroveparks.org>>
Date: Wednesday, September 6, 2023 at 21:49
To: "outages at outages.org<mailto:outages at outages.org>" <outages at outages.org<mailto:outages at outages.org>>
Subject: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs



Received via a family member who works for a School in the area, and confirmed by Comcast. Services down since 4:40PM CT with no current ETR.



Appears to affect a North/South line of communities stretching from O'Hare to Bridge view.



That's all the info I have; if anyone can provide anything more technical that would be appreciated.
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