[outages] [EXTERNAL] Comcast Metro-E Chicago and Suburbs

[Livingood, Jason]

Sorry you don’t like it. As I said you can also use the app - when I did so a few months ago when we had an outage (tree down) it gave me an ETR and sent me a text message with status updates. Feel free to take a look at this help article: https://www.xfinity.com/support/articles/check-service-outage

I didn’t see any local outages in the HFC network near your location – so you may want to contact the tech support line for the Metro-E service for investigation.

Jason

From: Dustin Sneath <dsneath at elkgroveparks.org>
Date: Thursday, September 7, 2023 at 13:18
To: Jason Livingood <Jason_Livingood at comcast.com>
Cc: "outages at outages.org" <outages at outages.org>
Subject: Re: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs

It is useless as an outage map, it just tells you "yep, it's out at your specific address, sorry about that". We're talking about a potentially widespread, infrastructure level issue affecting multiple towns... Not just "my Internet is out at home".

Pretty sad when ComEd has you guys beat at, well, anything.

(I know, I know, take it to -discuss)

On Thu, Sep 7, 2023, 12:04 PM Livingood, Jason <Jason_Livingood at comcast.com<mailto:Jason_Livingood at comcast.com>> wrote:
Your family member can always check https://www.xfinity.com/support/status-map/<https://urldefense.com/v3/__https:/www.xfinity.com/support/status-map/__;!!CQl3mcHX2A!DwtPfg_BLfFIuwqa7xvwY4kt7jdSAGPphXAFW9f1292B-VGjVtQar2mby-1FgL3qD61QVdGRuxJWTTAarMNmu5eJxksv$> and put in their address to get details on any network incidents affecting them. This info is also in the Xfinity app.

Jason

From: Outages <outages-bounces at outages.org<mailto:outages-bounces at outages.org>> on behalf of Dustin Sneath via Outages <outages at outages.org<mailto:outages at outages.org>>
Reply-To: Dustin Sneath <dsneath at elkgroveparks.org<mailto:dsneath at elkgroveparks.org>>
Date: Wednesday, September 6, 2023 at 21:49
To: "outages at outages.org<mailto:outages at outages.org>" <outages at outages.org<mailto:outages at outages.org>>
Subject: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs

Received via a family member who works for a School in the area, and confirmed by Comcast. Services down since 4:40PM CT with no current ETR.

Appears to affect a North/South line of communities stretching from O'Hare to Bridge view.

That's all the info I have; if anyone can provide anything more technical that would be appreciated.
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