[outages] Twelve99 packet loss around London

Tom Storey tom at snnap.net
Tue Aug 13 05:45:45 EDT 2024


It's a very interesting situation this.

The information I have this morning suggests that the work was being
carried out in GS East, and covering several floors there. But we are in GS
North and were impacted as well.

In any case, someone was having a very bad day yesterday.

On Mon, 12 Aug 2024 at 14:57, Tom Storey <tom at snnap.net> wrote:

> I should clarify, that would be Global Switch North in London.
>
> On Mon, 12 Aug 2024 at 14:54, Tom Storey <tom at snnap.net> wrote:
>
>> I am hearing that GlobalSwitch just had a building-scale outage as a
>> result of some maintenance gone wrong.
>>
>> On Mon, 12 Aug 2024 at 14:38, Phil Lavin via Outages <outages at outages.org>
>> wrote:
>>
>>> Seeing significant loss and latency to 8.8.8.8 over Twelve99. Looks to
>>> be around London/Dublin:
>>>
>>>                                    My traceroute  [v0.95]
>>> VONMVPCVXYVFD (172.20.0.76) -> 8.8.8.8 (8.8.8.8)
>>>  2024-08-12T14:32:13+0100
>>> Keys:  Help   Display mode   Restart statistics   Order of fields   quit
>>>                                                    Packets
>>>  Pings
>>>  Host                                            Loss%   Snt   Last
>>>  Avg  Best  Wrst StDev
>>>  1. 172.20.0.1                                    0.0%    79    1.8
>>>  1.2   0.6   3.7   0.5
>>>  2. lo0-0.bng8.thn-lon.zen.net.uk                 0.0%    79    6.8
>>>  7.3   5.1  30.1   3.3
>>>  3. 51-148-244-20.dsl.zen.co.uk                   0.0%    79    5.9
>>>  6.5   5.2   9.8   1.0
>>>  4. ldn-b3-link.ip.twelve99.net                   1.3%    78    5.6
>>>  6.7   5.3  14.1   1.3
>>>  5. ldn-bb2-link.ip.twelve99.net                  1.3%    78    7.1
>>>  7.0   5.4  17.3   1.4
>>>  6. dln-b3-link.ip.twelve99.net                  42.3%    78   15.6
>>> 15.9  14.9  18.2   0.7
>>>  7. 72.14.243.178                                55.8%    78   32.4
>>> 38.4  16.6  54.5  11.4
>>>  8. 108.170.227.21                               17.9%    78   32.3
>>> 34.7  16.7  54.4  11.2
>>>  9. 209.85.244.231                               32.5%    78   28.3
>>> 35.1  18.6  53.6  10.1
>>> 10. dns.google                                   25.6%    78   38.2
>>> 34.0  16.2  54.4  10.3
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>>
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