[outages] 911 outage - MA statewide

[Bruce Freshwater]

Incorrect.

As a telephony provider:

Non-emergency, please provide address and hold is acceptable.  This is an address verification test.

911 doesn't work that strict, you just have to announce you are NOT an emergency call.

We do it with over 1000 customers every September, across the US.

-bruce
________________________________
From: Outages <outages-bounces at outages.org> on behalf of Mel Beckman via Outages <outages at outages.org>
Sent: Tuesday, June 18, 2024 8:48:37 PM
To: Michael B. Williams <michael.williams at glexia.com>
Cc: outages at outages.org <outages at outages.org>
Subject: Re: [outages] 911 outage - MA statewide

I’m posting this to the announce side because it appears readers of this list need to know this important info.

You can’t legally “test call” 911 cold. You have to first schedule the test with your local Public Safety Answering Point (PSAP) using their non-emergency number. You can find the PSAP's non-emergency number in your local phone book or on their website. Some PSAPs may have specific times or dates when they perform test calls, so you must check their website for more information handling BEFORE calling the dispatch center. And you must have an industry need (e.g., phone system installer, first responder, etc) to even schedule a test call. If anyone could make a test call, everyone would be tying up the lines doing that.

All widely available, public information. You clearly didn’t do any research, such as googling “911 test call”.

Which is why you’re being charged.

Continue this discussion on the discuss list.

 -mel

On Jun 18, 2024, at 4:09 PM, Michael B. Williams via Outages <outages at outages.org> wrote:


I test-called 911 from about five different phones, and all went through. Now I am facing charges for misuse of 911 system? Seems to be fixed or officially bogus?


On Wed, Jun 19, 2024 at 5:24 AM Jay R. Ashworth via Outages <outages at outages.org> wrote:
I have a report this 3pm Tue, hour from the authenticated FB page of the Boston PD,
that 9-1-1 service is out statewide in Mass; they're handling it as a Code 2 AHOD;
flag down a cruiser if you need help.

"""
9-11 is currently down statewide.

If you are experiencing an emergency please pull a Fire Box.

If you need assistance, please reach out to your local Boston Police District station.

Boston Police will be patrolling with their blue lights activated for high visibility.
Please approach an officer if you need assistance:

Downtown A-1: (617) 343-4240
Charlestown A-15: (617) 343-4888
East Boston A-7: (617) 343-4220
Roxbury B-2: (617) 343-4270
Mattapan B-3: (617) 343-4700
South Boston C-6: (617) 343-4730
Dorchester C-11: (617) 343-4330
South End D-4: (617) 343-4250
Allston/Brighton D-14: (617) 343-4260
Roslindale/ West Roxbury E-5: (617) 343-4560
Jamaica Plain E-13: (617) 343-5630
Hyde Park E-18: (617) 343-5600
"""

And yes, a fairly wide swath of Mass still has handle-pull fireboxes.

We knew those would come in handy some day.

>> Everything except "Officials say it's fixed now" to -discuss, please.

And yes, "9-11" is a copy/pasta quote from the posting.  Oops.

Cheers,
-- jra
--
Jay R. Ashworth                  Baylink                       jra at baylink.com<mailto:jra at baylink.com>
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