[outages] 911 outage - MA statewide

[richey goldberg]

It completely depends on the PSAP.    When I was doing HPBX installs on a new install I would call 911 and would lead with “This is a phone company engineer”   Can you verify the address.    They would verify what they had and I would say thank you and hang up.   If what the read to me was wrong I still just thanked them and hung up and would address the issue with our E911 provider.

This is what we were told to do when we contacted the PSAP.   They told us that if they could not accommodate they would just say something like “Not now” “Call back later” and hang up.   If that happened we were to wait until the next day and try again.

Other markets were different.    This was more than 10 years ago so their rules on this may have changed.



-richey

From: Outages <outages-bounces at outages.org> on behalf of Mel Beckman via Outages <outages at outages.org>
Date: Tuesday, June 18, 2024 at 8:49 PM
To: Michael B. Williams <michael.williams at glexia.com>
Cc: outages at outages.org <outages at outages.org>
Subject: Re: [outages] 911 outage - MA statewide
I’m posting this to the announce side because it appears readers of this list need to know this important info.

You can’t legally “test call” 911 cold. You have to first schedule the test with your local Public Safety Answering Point (PSAP) using their non-emergency number. You can find the PSAP's non-emergency number in your local phone book or on their website. Some PSAPs may have specific times or dates when they perform test calls, so you must check their website for more information handling BEFORE calling the dispatch center. And you must have an industry need (e.g., phone system installer, first responder, etc) to even schedule a test call. If anyone could make a test call, everyone would be tying up the lines doing that.

All widely available, public information. You clearly didn’t do any research, such as googling “911 test call”.

Which is why you’re being charged.

Continue this discussion on the discuss list.

 -mel


On Jun 18, 2024, at 4:09 PM, Michael B. Williams via Outages <outages at outages.org> wrote:

I test-called 911 from about five different phones, and all went through. Now I am facing charges for misuse of 911 system? Seems to be fixed or officially bogus?

[Image removed by sender.]
On Wed, Jun 19, 2024 at 5:24 AM Jay R. Ashworth via Outages <outages at outages.org> wrote:
I have a report this 3pm Tue, hour from the authenticated FB page of the Boston PD,
that 9-1-1 service is out statewide in Mass; they're handling it as a Code 2 AHOD;
flag down a cruiser if you need help.

"""
9-11 is currently down statewide.

If you are experiencing an emergency please pull a Fire Box.

If you need assistance, please reach out to your local Boston Police District station.

Boston Police will be patrolling with their blue lights activated for high visibility.
Please approach an officer if you need assistance:

Downtown A-1: (617) 343-4240
Charlestown A-15: (617) 343-4888
East Boston A-7: (617) 343-4220
Roxbury B-2: (617) 343-4270
Mattapan B-3: (617) 343-4700
South Boston C-6: (617) 343-4730
Dorchester C-11: (617) 343-4330
South End D-4: (617) 343-4250
Allston/Brighton D-14: (617) 343-4260
Roslindale/ West Roxbury E-5: (617) 343-4560
Jamaica Plain E-13: (617) 343-5630
Hyde Park E-18: (617) 343-5600
"""

And yes, a fairly wide swath of Mass still has handle-pull fireboxes.

We knew those would come in handy some day.

>> Everything except "Officials say it's fixed now" to -discuss, please.

And yes, "9-11" is a copy/pasta quote from the posting.  Oops.

Cheers,
-- jra
--
Jay R. Ashworth                  Baylink                       jra at baylink.com<mailto:jra at baylink.com>
Designer                     The Things I Think                       RFC 2100
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