[rbak-nsp] Help me to indentify this problem!

[Tanan Satayapiwat]

Yes if you have valid support contract :-)

________________________________
From: Navin Nepali [mailto:navin_n at yahoo.com]
Sent: Monday, August 09, 2010 11:51 AM
To: redback-nsp at puck.nether.net; Tanan Satayapiwat
Subject: RE: [rbak-nsp] Help me to indentify this problem!

Ok..if the card is faulty then does Redback do the repair. Because XCRP3 is not production now. and it is costly to change all the XCRP3 with XCRP4.



--- On Mon, 8/9/10, Tanan Satayapiwat <tanan.satayapiwat at ericsson.com> wrote:

From: Tanan Satayapiwat <tanan.satayapiwat at ericsson.com>
Subject: RE: [rbak-nsp] Help me to indentify this problem!
To: "Navin Nepali" <navin_n at yahoo.com>, "redback-nsp at puck.nether.net" <redback-nsp at puck.nether.net>
Date: Monday, August 9, 2010, 2:35 PM

then re-seat it and see if there is an error during boot up.

Tanan

________________________________
From: Navin Nepali [mailto:navin_n at yahoo.com]
Sent: Monday, August 09, 2010 11:04 AM
To: redback-nsp at puck.nether.net; Tanan Satayapiwat
Subject: RE: [rbak-nsp] Help me to indentify this problem!

I didn't get any messages from the console.



--- On Mon, 8/9/10, Tanan Satayapiwat <tanan.satayapiwat at ericsson.com> wrote:

From: Tanan Satayapiwat <tanan.satayapiwat at ericsson.com>
Subject: RE: [rbak-nsp] Help me to indentify this problem!
To: "Navin Nepali" <navin_n at yahoo.com>, "redback-nsp at puck.nether.net" <redback-nsp at puck.nether.net>
Date: Monday, August 9, 2010, 2:28 PM

Connect to the console of Slot 7 and if it's cycling through the reboot, you may see some notable errors.

Tanan

________________________________
From: redback-nsp-bounces at puck.nether.net [mailto:redback-nsp-bounces at puck.nether.net] On Behalf Of Navin Nepali
Sent: Monday, August 09, 2010 8:53 AM
To: redback-nsp at puck.nether.net
Subject: [rbak-nsp] Help me to indentify this problem!

Today my se800 box went down suddenly. The active XCRP3 card's status went to fail and the standby card didn't respond. I manually pulled out both cards and re-inserted. The card in Slot 7 is still in Failed state while the standby card recovered. Now the system is running from the standby card.

If I do "show hardware", the slot 7's type is Unknown. So this means the card has hardware fault or still can be used?








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