[VoiceOps] Call reconciliation across multiple elements

Hiers, David David_Hiers at adp.com
Mon Aug 3 09:24:54 EDT 2009

We've got an in-house sniffer solution; hard taps all over the place.  Couldn't live without it.

Only downside is that it can't tell you exactly which network side call was created for a particular access side call in a 3PCC model.  Sure, you can use a bit of logic to make a good guess, but you'll never really know.


David Hiers

ADP Dealer Services
2525 SW 1st Ave.
Suite 300W
Portland, OR 97201
o: 503-205-4467
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-----Original Message-----
From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Nathan Stratton
Sent: Sunday, August 02, 2009 6:55 AM
To: anorexicpoodle
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] Call reconciliation across multiple elements

On Sat, 1 Aug 2009, anorexicpoodle wrote:

> For all of you out there with multiple call control elements in your 
> network that might touch a single call, what methods do you use to 
> correlate CDR's across multiple dissimilar platforms (SBC, softswitch, 
> feature servers, LCR etc)?

Only way we found that is 100% is to build network probes that capture all SIP/RTP traffic. This lets us have a wire view independent source of CDRs that we can cross against broadworks, video conference, and other systems.

This system also provides us ladder view of call calls merging all internal and external call legs and provides call quality stats on every call leg.

Nathan Stratton                                CTO, BlinkMind, Inc.
nathan at robotics.net                         nathan at blinkmind.com
http://www.robotics.net                        http://www.blinkmind.com
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