[VoiceOps] Lower executive expectations for VOIP?

Alex Balashov abalashov at evaristesys.com
Fri Aug 14 10:07:55 EDT 2009

Alex Balashov wrote:

> David Hiers wrote:
>> Do you get cut any slack just because its a VOIP phone, and VOIP is 
>> totally cool?
> In my experience, nobody gets this kind of slack, which is one of the 
> biggest problems with providing retail VoIP services from a churn and 
> liability standpoint, and to some extent ARPU as well.

A related and pervasive problem from a customer acquisition standpoint 
is a commonplace fear of VoIP - at times, a very exaggerated one that 
greatly exaggerates the magnitude and frequency of problems with it.

Alex Balashov
Evariste Systems
Web     : http://www.evaristesys.com/
Tel     : (+1) (678) 954-0670
Direct  : (+1) (678) 954-0671

More information about the VoiceOps mailing list