[VoiceOps] Lower executive expectations for VOIP?
abalashov at evaristesys.com
Fri Aug 14 10:07:55 EDT 2009
Alex Balashov wrote:
> David Hiers wrote:
>> Do you get cut any slack just because its a VOIP phone, and VOIP is
>> totally cool?
> In my experience, nobody gets this kind of slack, which is one of the
> biggest problems with providing retail VoIP services from a churn and
> liability standpoint, and to some extent ARPU as well.
A related and pervasive problem from a customer acquisition standpoint
is a commonplace fear of VoIP - at times, a very exaggerated one that
greatly exaggerates the magnitude and frequency of problems with it.
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