[VoiceOps] Call forwarding issue

[Brian Sneddon]

Call forwarding isn't my primary area of expertise, but do you have separate local and long distance trunks?  Are you handling the forwarding within your own PBX or is it getting pushed back to one of your carriers?  If you're doing it yourself then there might be a setting disallowing forwarding across the local and long distance trunks (if they're separate).  In the first example the forwarding is local.  In the second example the forwarding could be local or long distance (depending on your dialplan, though I'm assuming based on your description that it's long distance).


Brian

----- "Rod Dossouvi CTR" <Rod.Dossouvi.CTR at dot.gov> wrote:

> user is trying to have calls forwarded to her cell phone. When enters:
> 
> 9-xxx-xxxx, local callers get forwarded fine, but long distance
> callers
> get an error. 
> Alternatively, when user enters: 9-1-615-xxx-xxxx, long distance
> callers
> can now get through, but 
> local callers get the same error.  Any input? Thank you.
> 
>  
> 
> Rod Dossouvi
> 
> Sr Network Engineer
> 
> INDUS Corporation
> FHWA, USDOT
> 1200 New Jersey Avenue South East
> Washington, DC 20590
> Direct 202-366-9028
> 
> Mobile 240-422-4588
> 
>  
> 
> 
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