[VoiceOps] ShoreTel PBX interop with Broadsoft Based Switch.

Wed Oct 21 01:25:46 EDT 2009

You could try enabling the option then disabling it again which may clear up the issue. However, I'd recommend opening a ticket with ShoreTel TAC before going through that process. Did they have any input on the issue? 

-- 
Jason Nesheim 

----- Original Message ----- 
From: "Ujjval Karihaloo" <ujjval at simplesignal.com> 
To: "Jason L. Nesheim" <jnesheim at cytek.biz> 
Cc: voiceops at voiceops.org 
Sent: Monday, October 19, 2009 6:13:51 PM 
Subject: RE: [VoiceOps] ShoreTel PBX interop with Broadsoft Based Switch. 

>From what I remember, the first time I looked it was unchecked, as our reseller provisioned the SIp trunks into it remotely. However, the system was used in their lab before, I cannot tell if it was checked or not then? Chances are it was checked before the PBX got to me. 

Ujjval Karihaloo 

VP Voice Engineering 

IP Phone: +13032428610 

E-Fax: +17202391690 

SimpleSignal Inc. 

88 Inverness Circle East 

Suite K105 

Englewood, CO 80112 

bvoip

From: Jason L. Nesheim [mailto:jnesheim at cytek.biz] 
Sent: Monday, October 19, 2009 7:10 PM 
To: Ujjval Karihaloo 
Cc: voiceops at voiceops.org 
Subject: Re: [VoiceOps] ShoreTel PBX interop with Broadsoft Based Switch. 

Was the box checked before you provisioned the SIP trunks in the system? Did you disable it before provisioning SIP in the system? 

-- 
Jason Nesheim 

----- Original Message ----- 
From: "Ujjval Karihaloo" <ujjval at simplesignal.com> 
To: "Jason L. Nesheim" <jnesheim at cytek.biz> 
Cc: voiceops at voiceops.org 
Sent: Monday, October 19, 2009 6:05:05 PM 
Subject: RE: [VoiceOps] ShoreTel PBX interop with Broadsoft Based Switch. 

Correct, the sequence for rebooting was just an attempt to get the Phone not to use port 5004…mine was already unchecked..na deven after rebooting the phone continues to use RTP port 5004… 

While testing with ShoreTel Phones would be ideal, I continued my testing with Sip Softphones, as I could get those to work until I ran into transfer issues. 

Ujjval Karihaloo 

VP Voice Engineering 

IP Phone: +13032428610 

E-Fax: +17202391690 

SimpleSignal Inc. 

88 Inverness Circle East 

Suite K105 

Englewood, CO 80112 

bvoip

From: Jason L. Nesheim [mailto:jnesheim at cytek.biz] 
Sent: Monday, October 19, 2009 7:03 PM 
To: Ujjval Karihaloo 
Cc: voiceops at voiceops.org 
Subject: Re: [VoiceOps] ShoreTel PBX interop with Broadsoft Based Switch. 

Uncheck the "Always Use Port 5004" box under Call Control -> Options in ShoreWare Director. You may need to reboot the phones and Shoregear switch after changing this. Technically this should already be a disabled (and unchangeable) option in the system whenever SIP trunks or extensions exist. 

Our reseller provided ways to override the Shoretel setting (rebooting all devices, Shoregear switch, Shoreware Director, and Shoretel IP 530 phone in that sequence) so it does not use Port 5004 to send RTP out to, but it does not seem to work. 

I've never heard of anything like this, unless it was in reference to what should be done after the use port 5004 option is disabled. 

-- 
Jason Nesheim 

----- Original Message ----- 
From: "Ujjval Karihaloo" <ujjval at simplesignal.com> 
To: "Ujjval Karihaloo" <ujjval at simplesignal.com>, voiceops at voiceops.org 
Sent: Monday, October 19, 2009 5:40:55 PM 
Subject: Re: [VoiceOps] ShoreTel PBX interop with Broadsoft Based Switch. 

Anyone has any ideas about this one? 

Ujjval Karihaloo 

VP Voice Engineering 

IP Phone: +13032428610 

E-Fax: +17202391690 

SimpleSignal Inc. 

88 Inverness Circle East 

Suite K105 

Englewood, CO 80112 

bvoip

From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Ujjval Karihaloo 
Sent: Monday, October 05, 2009 11:49 AM 
To: voiceops at voiceops.org 
Subject: [VoiceOps] ShoreTel PBX interop with Broadsoft Based Switch. 

Hi All, We are trying to interop the ShoreTel (behind a Edgemarc – which registers on behalf of the Shoretel as from what I know Shoretel cannot send a SIP register) with our Broadsoft setup..I was wondering if someone has done it. 

We are trying to get the Shoretel up and running, while I have it configured as per the Broadsoft Partner config guide, the Shoretel system still continues to use Port 5004 for RTP (which is its default behavior when not configured for SIP), this is resulting in one way audio. Our reseller provided ways to override the Shoretel setting (rebooting all devices, Shoregear switch, Shoreware Director, and Shoretel IP 530 phone in that sequence) so it does not use Port 5004 to send RTP out to, but it does not seem to work. 

Call flow is as follows: 

Looks like the IP530 phone sends the calls through Shoregear switch to the Broadsoft infrastructure, 

As the call is answered, the 200 OK comes back from the Broadsoft side; the Edgemarc NATs the 200OK & sends its private IP in the SDP and a Port, however, I see the IP 530 phone stream RTP to the Private IP of the Edgemarc but to port 5004 all the time. 

Our reseller provided ways to override the Shoretel setting (rebooting all devices, Shoregear switch, Shoreware Director, and Shoretel IP 530 phone in that sequence) so it does not use Port 5004 to send RTP out to, but it does not seem to work. 

Thx 

Ujjval Karihaloo 

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