[VoiceOps] Bring Your Own Bandwidth/Network

[Carlos Alvarez]

On 10/30/09 8:59 AM, David Hiers wrote:
> Hi,
> What's your experience with offering VOIP to business customers in a
> Bring Your Own Bandwidth/Network environment?
>    
We do that for the smallest customers, and also allow it for larger 
customers if the carrier has QoS and tells us specifically they will 
support QoS for our needs.  In any BYOB situation, we warn the customer 
of the potential problems very clearly.  If their carrier promises QoS, 
we copy the customer and carrier with this information and our 
expectations.  If the customer just wants to use something cheap (DSL) 
and they are small, we again explain the possible issues and let them 
decide.

Information and agreement is the key here.

The great thing is that cellular has lowered the bar for acceptable call 
quality.  If a small customer is saving money, getting new features, and 
has the occasional cell-quality call, they accept that.  IF they were 
warned in advance.