[VoiceOps] Offtopic (SBC recommendations)

Wed Sep 2 23:21:57 EDT 2009

We're extremely happy with our Acme 4250s - but then again we started with the original Kagoor product (pre-Juniper), so almost anything was an improvement. Been on the 4.1 codebase for a while now, in the process of moving to 6.1.

Acme support speed varies noticeably based the priority you set - when we've had a serious case (thankfully rare) their support has been fantastic, they've been all over it and provided us solutions very fast. As others have mentioned, for config assistance/lab stuff they can take their time (compared to our other vendors) but we've found that our Acme SE will turn things around pretty quick so we tend to use him for that sort of thing if we need it faster.

--
Balmik Soin [CCIE #19255]
Voice Operations Manager
iiNet Limited

________________________________
From: Brandon Buckner <BrandonB at netins.com>
Date: Thu, 3 Sep 2009 06:30:12 +0800
To: <voiceops at voiceops.org>
Subject: Re: [VoiceOps] Offtopic (SBC recommendations)

We're also using Acme 4250s. I agree with Jarrett, though: Acme support can be rather slow to respond at times. Although in the few years we've been running them we've never had the boxes themselves fail, so it's mainly just been asking for config suggestions when we wished to implement or test new services at lower ticket priority levels.

----
Brandon Buckner
Switching Technician / VoIP Admin
Iowa Network Services
brandonb at netins.com

-----Original Message-----
From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Watkins, Jarrett
Sent: Wednesday, September 02, 2009 4:09 PM
To: Sorensen, Marty; J. Oquendo; voiceops at voiceops.org
Subject: [LIKELY JUNK]Re: [VoiceOps] Offtopic (SBC recommendations)

Same here.  We are primarily using the Acme 4250's but have had the
Sonus NBS implemented for some time now and haven't had any issues
there. The Acme's are simple and generally trouble free but we did have
issues with some of their earlier codes. [random reboots, high cpu, fun
stuff, etc]

The main thing is that Sonus support is much better than Acme support!!!

We're on the 6.1.0 Acme code and all is well so far......

-----Original Message-----
From: voiceops-bounces at voiceops.org
[mailto:voiceops-bounces at voiceops.org] On Behalf Of Sorensen, Marty
Sent: Wednesday, September 02, 2009 3:00 PM
To: J. Oquendo; voiceops at voiceops.org
Subject: Re: [VoiceOps] Offtopic (SBC recommendations)

We have Acme 4250s and 4500s presently.  If we were to go out NOW, we
would take a good hard look at the Sonus Network Border Switch (NBS).
We looked at them early on during our build out and found them less
appealing than the Acmes.  Since that time, the appear to have improved
significantly in terms of capabilities at least on paper.  We have not
actually tested them yet however in our staging environment.

-----Original Message-----
From: voiceops-bounces at voiceops.org
[mailto:voiceops-bounces at voiceops.org] On Behalf Of J. Oquendo
Sent: Wednesday, September 02, 2009 11:42 AM
To: voiceops at voiceops.org
Subject: [VoiceOps] Offtopic (SBC recommendations)

Hey all, (I'm sure for those who I criss-cross lists with - you've seen
it before)...

We're definitely looking to replace our outgoing Nutrakes
(pre-audiocodes assimilation) and we've been looking at a few. While I
will say I'm impressed with Acme and Covergence (which is now Acme
anyway), anyone care to either off or on list comment about others
you've had success with. Any particular one with perhaps a pre-paid
system/spinoff/module/compartment/* (don't ask) is a plus.

Keep in mind, the less interops (big 4, VZ, GLBX, L3, AT&T) we can do,
the better! (hooray for less work on the plates).

So far, as stated, I personally liked Covergence's offering as have I
Acme, haven't looked at Sonus yet, but was wondering what else are we
(myself and colleagues) missing. Newport Networks is pretty much gone
the puppets.com, socks.com, VirtualAvenue, Xoom route of the dinosaur.
So without further a rambling... Suggestions.

--

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J. Oquendo
SGFA, SGFE, C|EH, CNDA, CHFI, OSCP

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ruin it. If you think about that, you'll do things
differently." - Warren Buffett

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