[VoiceOps] Trouble getting access in a building.

[Matt Yaklin]

On Tue, 9 Feb 2010, Richey wrote:

> 
> Does anyone have a suggestion on how to deal with someone who will not allow access to the building Telecom Closet?  The problem we are having is with one of the
> building tenants and not the landlord.   The telecom closet has wound up in the back of a tenants suite and they will only allow an AT&T tech to enter the closet. 
> AT&T will not extend the wiring to our customer?s suite because there is not a conduit, yet we can?t get a tech into the closet to install the conduit. 
>

Hi Richey,

I understand the remote lottery office's concerns but they should at
least allow someone to come in to run a harmless pipe to another area
of the building under supervision by the manager of the remote lottery
office. Perhaps they have a trusted vendor you can hire to run the pipe?

If that did not work out I would ask for the manager's manager and call
the main office. Explain to them the situation and what does their
security policy allow you to do? I would assume you would have the
landlord on your side at all times as long as you do not harm his chance
of keeping that gravy govt tenant.

To me, it sounds like you are "interfering" in someone's imaginary kingdom
and one may just have to go right over the local head to solve the issue.

After rereading this I assume you might have tried my suggestions but it
is worth a shot sending this out. Cooperation at first, going over their
heads second, and finally the landlord would have to put some money into
making his building more accessible for other tenants.

matt


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> Even with the landlord?s help we can?t get in.  They are a remote office for a state lottery and they keep throwing that it?s a violation of their security
> policy.    I am going to have to visit the site tomorrow and see if I can get anywhere with the person who would not let our tech into the telecom
> closet.                        
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> Any suggestions would be greatly appreciated.
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> Richey
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