[VoiceOps] Trouble getting access in a building.

[Richey]

" To me, it sounds like you are "interfering" in someone's imaginary kingdom
and one may just have to go right over the local head to solve the issue."

I think this is the problem more than anything.   I am going to visit them
this morning and find out what the deal is.     If that does not work I will
have put it back on the customer to harass the landlord.   The customer will
probably tell them they are going to cancel their lease if they can't get
service.  Maybe that will add a little motivation to the landlord.


Richey


-----Original Message-----
From: Matt Yaklin [mailto:myaklin at g4.net] 
Sent: Tuesday, February 09, 2010 11:53 PM
To: Richey
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] Trouble getting access in a building.




On Tue, 9 Feb 2010, Richey wrote:

> 
> Does anyone have a suggestion on how to deal with someone who will not 
> allow access to the building Telecom Closet?  The problem we are having is
with one of the building tenants and not the landlord.   The telecom closet
has wound up in the back of a tenants suite and they will only allow an AT&T
tech to enter the closet.

> AT&T will not extend the wiring to our customer?s suite because there 
> is not a conduit, yet we can?t get a tech into the closet to install the
conduit.
>

Hi Richey,

I understand the remote lottery office's concerns but they should at least
allow someone to come in to run a harmless pipe to another area of the
building under supervision by the manager of the remote lottery office.
Perhaps they have a trusted vendor you can hire to run the pipe?

If that did not work out I would ask for the manager's manager and call the
main office. Explain to them the situation and what does their security
policy allow you to do? I would assume you would have the landlord on your
side at all times as long as you do not harm his chance of keeping that
gravy govt tenant.

To me, it sounds like you are "interfering" in someone's imaginary kingdom
and one may just have to go right over the local head to solve the issue.

After rereading this I assume you might have tried my suggestions but it is
worth a shot sending this out. Cooperation at first, going over their heads
second, and finally the landlord would have to put some money into making
his building more accessible for other tenants.

matt


>  
> 
> Even with the landlord?s help we can?t get in.  They are a remote 
> office for a state lottery and they keep throwing that it?s a 
> violation of their security policy.    I am going to have to visit the
site tomorrow and see if I can get anywhere with the person who would not
let our tech into the telecom closet.
> 
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> 
> Any suggestions would be greatly appreciated.
> 
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> 
> Richey
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