[VoiceOps] Call Recording Laws in the US

David Sarvai dsarvai at DSCICORP.com
Mon Jan 25 10:29:15 EST 2010

If you are offering call recording, how long to you retain the calls on
servers?      .   

It depends on what the customer wants to pay for.  We charge per
Gigabyte for storage.  We have a handy calculator which estimates the
amount of space needed for X users, who talk for Y minutes a day...
something like:

Users * Minutes * Days * MB/Minute /1000 = GB Storage Required

As we charge for storage, it is in our best interests if the customer
wants us to maintain years of storage, but realistically, customers only
want to pay for a months worth.


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