[VoiceOps] Explaining router/NAT problems to customers

Carlos Alvarez carlos at televolve.com
Thu Jan 28 14:44:25 EST 2010

For those of you who do VoIP services with bring your own internet, I 
wonder if you have some tips on how to explain to customers that it's 
their network/router that is causing phones to randomly unregister?  I 
know that from their perspective it's the phone that is broken and we 
need to fix it.  Particularly the less technical ones that really don't 
even get the fact that these "phones" are just internet devices.

Yes, I understand this is why we "shouldn't" offer BYOI, but we do, and 
will continue to do so for small customers.

Carlos Alvarez

Advanced phone services simplified

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