[VoiceOps] Explaining router/NAT problems to customers

[Carlos Alvarez]

On 1/28/10 7:19 PM, Ujjval Karihaloo wrote:
> I recommend enabling Voip ALG on junipers, given u r on a pretty
> recent os load.
>

I think that's what started the issues on that one.  Today the customer 
finally told us they upgraded the Juniper two weeks ago.  Coincidentally 
around the time the phone issues started.

The BYOI model is for the smallest customers so cost is always an issue. 
  We're talking the under 25 handset customer, often 5-10 handsets.  At 
some point I do realize that cheap creates problems.  I just have to 
find the balance.

I'm really leaning towards telling these customers that they have to use 
a router we provide.  Like I said, even the WRT has a great track record 
in this small-company space.  The company with the Juniper has ten 
phones, the Juniper was just a big money-maker for their IT consultants.

For those of you who provide a router, what do you tell the customer if 
they want port forwarding or NAT configurations?


-- 
Carlos Alvarez
TelEvolve
602-889-3003

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