[VoiceOps] Handling complaints against customers

Carlos Alvarez carlos at televolve.com
Tue Jun 22 11:27:47 EDT 2010

Ujjval Karihaloo wrote:
> This is most likely Phone-phishing, unless your customer is really making these calls.
> Someone is probably spoofing their number and making these calls. There is no way for you to track such a thing. The terminating carrier has to trace it to see where the call originated from. We have these incidents, but even Level 3 cannot trace this, since it actually never hit their network.

We verified that they did make several calls.  Not as many as the 
complainant claimed, but a few.  They're a SIP trunking customer so I 
can't ID the specific person, just told them to stop it.

Carlos Alvarez

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